Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Universal Nissan
Orlando, FL
2,396 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,396 reviews
October 31, 2016
to check on the problem with the car key Michael Norris and Alberto Santos combined team effort; made my day; Friday 10/28/2016; efficient, so knowledgeable, very professional, and most very Michael Norris and Alberto Santos combined team effort; made my day; Friday 10/28/2016; efficient, so knowledgeable, very professional, and most very caring, great job More
by Nive Mapakoi
Employees Worked With
Alberto Santos, Michael Norris
Helpful October 29, 2016
the best service Excellent employee really knows everything about his job the best experience buying a car I definitely recommended awesome job I'm very happy 😊 Tha Excellent employee really knows everything about his job the best experience buying a car I definitely recommended awesome job I'm very happy 😊 Thank you so much. More
by luis
Employees Worked With
Frankellis Diaz
October 15, 2016
Excellent Service!!!! I love Universal Nissan! Sarah, Robyn Silvia were the best! They went above and beyond to make sure we got the deal we wanted!!! We are 100 percent sa I love Universal Nissan! Sarah, Robyn Silvia were the best! They went above and beyond to make sure we got the deal we wanted!!! We are 100 percent satisfied with everything. Great atmosphere. Everyone was just so friendly and ready to cater to our every need or concern. Thank you guys!! You Rock! More
by Yazmin Heredia
Employees Worked With
Robins Perez, Sylvia Wilson, Sarah Felix
October 15, 2016
Excellent Very nice people, helpfull and good service in just a word I recommend Universal Nissan in a future good people and very good communication and very Very nice people, helpfull and good service in just a word I recommend Universal Nissan in a future good people and very good communication and very huge inventory More
by Millie75
October 12, 2016
Not as good as it used to be I first came to this dealership in 2011 and was very happy with the purchase of a 2011 Nissan Altima. Brett Livingston was my car salesman and he was I first came to this dealership in 2011 and was very happy with the purchase of a 2011 Nissan Altima. Brett Livingston was my car salesman and he was awesome. Then I had my new car serviced at the dealership and was blown away with their customer service and pricing. I had decided that this was my dealership going forward and would not purchase a car from another dealer. They had earned my trust and loyalty. I came back a few years later and purchased a 2014 Nissan Altima. I was less happy with this purchase and salesman, do not recall who this salesman was as he was unimpressive. Mr. Livingston was no longer in a salesman position. The final financing guy, selling a warranty after the deal had been made, was pushy and insulting and almost cost the deal. Since that purchase, I have returned for service. The service dept has also declined. Now, they try to push unnecessary service and parts on you, things that were done on my last visit. Usually, they will offer some compensation after things have turned hostile. I used to love coming here and would trust what they told me to take care is by car. Now I have to verify everything they say, do independent research, and fight for a fair price and service. They are losing my loyalty. I personally have purchased two cars from this dealership and have referred others. One person I referred has purchased two vehicles on her own and has brought in three family members who purchased at least the vehicles from this dealership. If the decline in customer service continues, this kind of loyalty and referrals will also decline. More
by Laura
Employees Worked With
Jorge Prada, Brett Livingston
October 01, 2016
*****Unbelievable!!***** Went in to service my 2015 Nissan Murano and returned home with a 2017 Pathfinder instead! Brett Livingston and Chris Roman teamed up and arranged to Went in to service my 2015 Nissan Murano and returned home with a 2017 Pathfinder instead! Brett Livingston and Chris Roman teamed up and arranged to drive me home, in the new 2017 Nissan Pathfinder, to pick up my husband so we can both complete the paperwork at the dealer together. Amazing and outstanding service! More
by Amb
Employees Worked With
Josh Muniz in Finance and Alberto Santos , Brett Livingston, Chris Roman
September 30, 2016
Bought a Nissan instead of an Infiniti The sales department was great and they went out of their way to work with me so that I could purchase the car that I wanted. The sales department was great and they went out of their way to work with me so that I could purchase the car that I wanted. More
by Tony Hayes
Employees Worked With
Other Employees :
Robins Perez, Camillia Vasquez, Christopher Keller
September 28, 2016
Outstanding Service!! I went on a late Saturday night and a friendly man greeted me even though it was closing time. This man was Jose Zayas. When browsing for a Nissan Rog I went on a late Saturday night and a friendly man greeted me even though it was closing time. This man was Jose Zayas. When browsing for a Nissan Rogue I did not expect for Jose to put me through such an easy and fast process! I walked away with a car that my wife loved! Thank you Jose! More
by Hotwheels
Employees Worked With
Jose Zayas
September 26, 2016
Got a brand new car Sarfaraz was such an amazing help I loved him. If you go there you must talk to him !! He explained every single little thing in clear detail to my mo Sarfaraz was such an amazing help I loved him. If you go there you must talk to him !! He explained every single little thing in clear detail to my mother and I More
by Des217
Employees Worked With
September 24, 2016
Great experience Thank you so much for the outstanding service that can and Robins showed me while put having my new vehicle. I will definitely recommend my friends a Thank you so much for the outstanding service that can and Robins showed me while put having my new vehicle. I will definitely recommend my friends and family. More
by Lovemynewcar
Employees Worked With
Robins Perez
