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Universal Nissan
Orlando, FL
2,603 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Time
Service Communication
Workmanship
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,603 reviews
March 07, 2018
Sales I wanna give a big thanks to Frank Diaz for making possible the purchase of my new 2018 nissan rogue.. everyone at Universal nissan was friendly and w I wanna give a big thanks to Frank Diaz for making possible the purchase of my new 2018 nissan rogue.. everyone at Universal nissan was friendly and willing to go the extra mile. More
by Almanarvaez
Employees Worked With
Frankellis Diaz
March 06, 2018
I will never buy a nissan again I'm stuck driving a 2015 Nissan Rogue that I bought from universal nissan in Orlando that I'm afraid to drive on the highway for fear of it stalling o I'm stuck driving a 2015 Nissan Rogue that I bought from universal nissan in Orlando that I'm afraid to drive on the highway for fear of it stalling on me and injuring me or someone else, or worse.... I purchased the car in September of 2015 brand new. Since august of 2017 I started having issues with it. It's been in and out of the shop about 10 times since. I had a case with Nissan consumer affairs and I wanted them to buy back the car but after a few weeks thy said no. And I'm so upside down on the car that I can't trade it in yet. I travel to Tampa once a week, and each time I rent a car to drive. I'm paying $500 a month for the privilege of having to rent a car when I have to go on the highway. Follow nissan USA and you will see how many people are upset with their purchase More
by ejeast2003
Employees Worked With
Delisa Nissan consumer affairs, Kevin Barkett Nissan North America
March 06, 2018
Wow amazing salesman Kevin Hung was great from start to finish. Was very friendly, knowledgeable, and helpful. It was a very pleasant car buying experience compared to wha Kevin Hung was great from start to finish. Was very friendly, knowledgeable, and helpful. It was a very pleasant car buying experience compared to what I'm used to at other dealerships. 5 stars! More
by Roli46
Employees Worked With
Kevin Hung
March 04, 2018
Sales Frank Diaz bus ayudo mucho cuando compramos nuestro Carro aca an universal Nissan muy agradesido por toda la atencion. Se lo recomiendo a todos aquell Frank Diaz bus ayudo mucho cuando compramos nuestro Carro aca an universal Nissan muy agradesido por toda la atencion. Se lo recomiendo a todos aquellos que deseen un buen negocio More
by Zito Rodriguez
Employees Worked With
Frankellis Diaz
March 03, 2018
Sales La mejor atención por Frank Díaz 100% recomendado.. son los mejores en el mercado. Siempre que quiero comprar un auto voy aqui. Gracias por su atenci La mejor atención por Frank Díaz 100% recomendado.. son los mejores en el mercado. Siempre que quiero comprar un auto voy aqui. Gracias por su atención y ayuda siempre a cualquier duda. Gracias de nuevo. More
by Evelin1986
Employees Worked With
Frankellis Diaz
March 03, 2018
Sales This is my 3rd car buy here and my favorite sale person is Frank Diaz. He is so nice and always will be at the costumers side. Thanks Frank for everyt This is my 3rd car buy here and my favorite sale person is Frank Diaz. He is so nice and always will be at the costumers side. Thanks Frank for everything More
by 18844961
Employees Worked With
Frankellis Diaz
March 03, 2018
Christopher Diaz He was one of they best sales man I have dealt with in a long time. He helped me get out of a car I didn't love and got me into a vehicle I really lov He was one of they best sales man I have dealt with in a long time. He helped me get out of a car I didn't love and got me into a vehicle I really love and needed. I would so recommend anyone that is in need of a new car or just trying to get out of that old car. Go see him at Universal Nissan off of OBT. Tell him Ricardo sent you. He will make sure you leave just as happy as I did. God bless him and his work ethic. More
by Pocket
Employees Worked With
Chris Diaz
March 01, 2018
Billy is the best I Showed up for some information and he helped get new great deal on a 2018 rogue. Thank you I couldn't be more happy. I Showed up for some information and he helped get new great deal on a 2018 rogue. Thank you I couldn't be more happy. More
by Raul Freytes
February 28, 2018
great service I had a great experience with my sales consultant Ruben Matos, 3rd car I buy from him and every time just gets so much easier! the whole staff are fri I had a great experience with my sales consultant Ruben Matos, 3rd car I buy from him and every time just gets so much easier! the whole staff are friendly and always smiling. his manager Juan Crespo was very attentive, checked in from time to time to make sure everything was going smoothly More
by annyrbaez
February 20, 2018
Best narcissists in town This dealership cares only about how much money they can make on you. Universal Nissan will “sell you” a service contract that is only good at their This dealership cares only about how much money they can make on you. Universal Nissan will “sell you” a service contract that is only good at their facility, but will make it seem like it is through Nissan and valid at other participating dealerships. Avoid the typical sales run around and stay away from here. When I called to speak to the general manager, I was told “ummm, we don’t current have a GM here.” More
by KingGraham
