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Universal Nissan
Orlando, FL
2,604 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,604 reviews
October 31, 2017
Great The visit to buy a new Altima was a very favorable experience with William Sanchez. Computers went down which made it a long day but that was no fault The visit to buy a new Altima was a very favorable experience with William Sanchez. Computers went down which made it a long day but that was no fault of William. Thank you. Will probably see you in three years.👍 More
by Glennie taylor1950
Employees Worked With
Adriano De Oliveira
October 30, 2017
Best deal I when to universal nissan to see if I can get another car and meet Robert Espejo he help with the process to get a new car and the finance I recommen I when to universal nissan to see if I can get another car and meet Robert Espejo he help with the process to get a new car and the finance I recommend to see Robert More
by Omar
Employees Worked With
Ralph Simon, Norm Leblanc, Robert Espejo, Joel Rivas
October 25, 2017
My new Rogue Billy King the sales person, was so great taking care of me, very patient, making sure the buying process was easy and he answered every question I ha Billy King the sales person, was so great taking care of me, very patient, making sure the buying process was easy and he answered every question I had. More
by maji
Employees Worked With
Bob, Billy King
October 21, 2017
Great service second car from this deership. I went in with a price in mind and a car in mine. Didn't have the color in stock. But he found the color with abbot more features. Happy with my car. I went in with a price in mind and a car in mine. Didn't have the color in stock. But he found the color with abbot more features. Happy with my car. More
by crubiano0313
October 19, 2017
Great experience Keith is an outstanding sales person Keith has the great ability to listen to his customers and deliver what they need He has the patience to show y Keith is an outstanding sales person Keith has the great ability to listen to his customers and deliver what they need He has the patience to show you as many vehicles as you need to assist you in making up your mind More
by Nancy
Employees Worked With
October 11, 2017
Great experience I had the best experience with Raymond Mieses; he was super nice, patient, professional and knowledgeable. He knew exactly what I wanted and made it h I had the best experience with Raymond Mieses; he was super nice, patient, professional and knowledgeable. He knew exactly what I wanted and made it happen. I can't thank him and the awesome staff of Universal Nissan enough. You guys rock!!!! More
by Tee
Employees Worked With
Norm Leblanc, Raymond Mieses
October 08, 2017
Worst service We went to universal Nissan on Saturday 10/7/17 looking for Nissan maurno they could not meet our price the salesman was awesome great service. But we We went to universal Nissan on Saturday 10/7/17 looking for Nissan maurno they could not meet our price the salesman was awesome great service. But we received a call from LUZ she said she was the office manager the next day Sunday stating they were having a sale and would guarantee if we came in which was a 45 min drive that they would make the deal happen and we would have a car today she LIED nothing had changed except the plans we canceled to have dinner with our family. Due to what LuZ told us over the phone. We asked to speak with her and she denied she ever told us that! This is a horrible way to get customers in!!!! We were so disappointed we will never go back! More
by Kathy256
September 30, 2017
Customer Service Chris Oliva did an excellent job. His customer service skills were outstanding. He went out of his way to go the extra mile and covered every detail Chris Oliva did an excellent job. His customer service skills were outstanding. He went out of his way to go the extra mile and covered every detail even after the sale. He showed respect for the customer which is a rarity. More employees like him would grow your business. He valued my time and my thoughts. I will go back to him to purchase my next vehicle. More
by Pat
Employees Worked With
September 28, 2017
Purchased, Financed and Drove out the door in 2 hours - Reco I initially researched the vehicle I wanted on-line and made an appointment with the sales staff. I was matched up with Louis "CJ" Joseph who was the I initially researched the vehicle I wanted on-line and made an appointment with the sales staff. I was matched up with Louis "CJ" Joseph who was the easiest sales representative I have dealt with. I test drove my 2017 Nissan Frontier, finalized the deal, financed the vehicle, and drove off the lot in under 2 hours. If your looking for a new Nissan, I would look up CJ at Universal Nissan. More
by William Misczak
Employees Worked With
September 17, 2017
First time car buyer!! Ali was very professional and helpful! The dealership is very clean, organized, and the staff is polite. Jose was very kind and worked well with Ali t Ali was very professional and helpful! The dealership is very clean, organized, and the staff is polite. Jose was very kind and worked well with Ali to get me a great deal! Great first car buying experience!! More
by JazzyBlu
Employees Worked With
Ali Ajraoui (Sales Consultant) and Jose St. Hilaire (Sales manager), Bill Steinlauf
