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Universal Nissan
Orlando, FL
2,597 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,597 reviews
February 02, 2017
Best experience Staff works with you and helps you in ways you can save more money yet having a good car. I went with my dad since he knows cars better than i do and Staff works with you and helps you in ways you can save more money yet having a good car. I went with my dad since he knows cars better than i do and my whole family has nissans. We usually do business with willie but gerard was really good as well. More
by Gibelly Estrada
Employees Worked With
Adriano De Oliveira, Jean-Louis Gerarad
January 31, 2017
Great Experience Salesman answered all of our questions about the vehicles. No pressure. Spent the time to inform us about the models that we were looking at. Negotiat Salesman answered all of our questions about the vehicles. No pressure. Spent the time to inform us about the models that we were looking at. Negotiating the acceptable purchase price was calm and again no pressure. Gave us all available discounts. Very happy with the final purchase price. More
by alfano13
Employees Worked With
Other Employees :
Brendon B Grimes : Working with him was a pleasure. Very Knowledge about the models .5 Stars, Gabriel Carrillo
January 30, 2017
Awesome Customer Service I came in to Universal Nissan and was blown away by the initative of the employees. Josh L. was prompt and provided me with all the answers I needed a I came in to Universal Nissan and was blown away by the initative of the employees. Josh L. was prompt and provided me with all the answers I needed all while having a very compassionate attitude. He was knowledable on the vehicles and showed he really strives for his work. I would recomend him and Universal Nissan to anyone who is buying a new car. More
by Carbuyingguy1
Employees Worked With
January 28, 2017
AMAZING EXPERIENCE!! I went into Universal Nissan at about 8 p.m. . They closed at 9 so I didn't have much hope on accomplishing too much, but figured I could at least lo I went into Universal Nissan at about 8 p.m. . They closed at 9 so I didn't have much hope on accomplishing too much, but figured I could at least look into what I wanted. I was greeted very promptly and my sales rep was Tommy Hung... he asked me what I was looking for and hoping to accomplish and I told him flat out I had been car shopping all day and I was exhausted but I had bought my Hyundai last year from Universal Hyundai (same dealer) and had a good experience so I figured I'd give the Nissan side a chance... I told him point blank what I was looking to accomplish by trading in my Hyundai in hopes to get a better interest rate and a brand new car this time. I also told him I didn't have hours to waste and I hate the back and forth when it comes to sales I want to know what's the BEST you can do because I don't want to waste your time or mine with unrealistic haggling... this is where I need to be ...can you get me there? He took me out and showed me some brand new Nissans and we went for a test drive I fell in love with the Altima. He got me an AMAZING deal on the 2017 Altima that I couldn't refuse and managed to get everything where it needed to be for financing. So needless to say in about a little over an hour I came in traded my car and drove away with a brand new Nissan Altima. It was an amazing experience! Their attention to detail and customer satisfaction was remarkable!! I highly recommend anyone to go deal with this dealership it's my second time and I will definitely be back next time. Ask for Tommy Hung!! He's amazing!! THANK YOU to everyone involved in making this a reality!! I LOVE MY NISSAN!! ~Kristie Rivera More
by Kristie Rivera
Employees Worked With
Hiram Rivera, Tommy Hung
January 25, 2017
Problem with the cars My experience in relation to the service of Giany and seller Marcos were excellent, but unfortunately I am very disappointed because the cars I bought My experience in relation to the service of Giany and seller Marcos were excellent, but unfortunately I am very disappointed because the cars I bought, Gran Caravav and the murano were in trouble, nissa murano does not work the safety belt warning consequently the airbags are Off, the tires were not new. Already the big caravan does not turn off the headlights! I believe that the review team is not reviewing the vehicles properly, it would not indicate Universal to any customer More
by Caduhayashi
Employees Worked With
Gianny, Hiram Rivera, Marcos Souza
January 25, 2017
Hyundai Veloster This is the second car that I have bought in about a month at Universal Hyundai. Ericmelec took care of us on both transactions and belive me, if I w This is the second car that I have bought in about a month at Universal Hyundai. Ericmelec took care of us on both transactions and belive me, if I would it be able to buy a third car to come back I would of do it...LOL. Eric, have an awesome customer service skills and he satisfied us all the way. He sold us what we want it, with the payment that we want it and he did everything to satisfy us and to go home happy. Thank you Eric you are Awesome:) More
by Liza
Employees Worked With
Ericmelec
January 24, 2017
I had a good experience Chris oliva helped me out and did everything he can to help me trade my car. I would send others to universal Nissan. I appreciate everything he did a Chris oliva helped me out and did everything he can to help me trade my car. I would send others to universal Nissan. I appreciate everything he did and I would go back. Thanks again. More
by Testrada3158
January 24, 2017
Excellent sale experience Awesome customer service the gentlemen Ruben Matos greeted me and assisted me on finding the right 2017 Nissan Rogue and took the time to explain the Awesome customer service the gentlemen Ruben Matos greeted me and assisted me on finding the right 2017 Nissan Rogue and took the time to explain the new features of the vehicle and I took it for a test drive I would highly recommend anyone looking for a vehicle to go to Universal Nissan its the place to go the customer service is a very family atmosphere and friendly an as a previous Nissan owner I recommend this dealer to friends and family and in the future would be looking to go there to make my purchase and service. Thank you Universal Nissan and my deepest gratitude to my sales consultant Ruben Matos and Hiram Rivera of Finance. More
by Varela5149
January 19, 2017
sales Great customer service the two gentlemen Now help me were amazing with me to get me the right deal for me and my family thanks so much Great customer service the two gentlemen Now help me were amazing with me to get me the right deal for me and my family thanks so much More
by vazquez450
January 16, 2017
Excellent Great service and really nice people! I love my new car and offered me good options, I left with more of what I was looking for! Great service and really nice people! I love my new car and offered me good options, I left with more of what I was looking for! More
by Mojicacj
Employees Worked With
