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Universal Nissan

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
2,602 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,602 reviews

July 21, 2023

Excellent customer service and work hard to get you the best deals! Will highly recommend them to friends and family members More

by Joe jaquez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Crespo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Universal Nissan responded

Thank you, Joe. It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

July 18, 2023

Hi guys work with me he do good jobs smile like it car so much have g day More

by eric.gonzalez3108
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angelo Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Sahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Matos
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Jul 19, 2023 -

Universal Nissan responded

Thank you for your review, Eric. We strive to make sure that all of our customers leave happy, and it's great to hear about your experience here at Universal Nissan. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

July 17, 2023

Had a great experience with Rolando Garza at Universal Nissan! Very knowledgeable and experienced salesman! Honest and very straightforward. Definitely recommend Rolando at Universal Nissan! More

by Oz
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rolando Garza
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Jul 18, 2023 -

Universal Nissan responded

We are very happy to hear that Rolando provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

July 17, 2023

They took a very long time to get back to me. It made me feel like they did not want my business More

by nsbeachgirl
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Don’t remember
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Jul 20, 2023 -

Universal Nissan responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gina Nava Reputation Manager gnava@universalnissan.com

July 15, 2023

Richard Harris went above and beyond! We love our new vehicle. They answer all our questions and make us feel like family. We are looking forward to get our next vehicle from here. We had More

by CORALYS.RODZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Crespo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Universal Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

July 15, 2023

Will say anything to sell a car but follow up is horrible. Promise the world but slow to deliver More

by NONO0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Bertos
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Jul 25, 2023 -

Universal Nissan responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gina Nava Reputation Manager gnava@universalnissan.com

July 12, 2023

Helped us find our car & was patient with our decision making & toddler running around ! Great sales More

by GURAN.CHRISM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2023 -

Universal Nissan responded

Thank you for taking the time to provide our team at Universal Nissan with a five-star review! Congratulations on the purchase, We appreciate your business! Truly the better place to buy Gina Nava Relationship Manager gnava@universalnissan.com

July 12, 2023

Friendliest staff and service people. Always feel at home with them. Have developed friendships with some. More

by Briangiarraffa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Matos
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Jul 12, 2023 -

Universal Nissan responded

Thank you so much for taking the time to share your experience with us. We truly value your business! Congrats on your new ride!! Truly the better place to buy Gina Nava Relationship Manager gnava@universalnissan.com

July 12, 2023

Friendliest staff and service people. Always feel at home with them. Have developed friendships with some. More

by Briangiarraffa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Matos
Report | Print
Jul 12, 2023 -

Universal Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Relationship Manager gnava@universalnissan.com

July 08, 2023

Muy buen servicing y amable cordial y Profesional entendible amicable y serio gracias Chris bye. More

by LOV4NOE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco Velez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2023 -

Universal Nissan responded

Gracias por elegir Universal Nissan, sus comentarios y calificaciones significan mucho para nosotros. ¡Nos alegra haber podido ayudar y esperamos verte de nuevo! verdaderamente el mejor lugar para comprar Gina Nava Gerente de Reputación gnava@universalnissan.com

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