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John Smith
John Smith at Universal Nissan
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John Smith

General Sales Manager

Universal Nissan

12785 South Orange Blossom Trail,
Orlando, FL 32837

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4.1
10 Reviews
4.1

10 Reviews

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10 Reviews of John Smith

January 02, 2024

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Professionalism, thorough information, and taking delivery of vehicle are all severely lacking quality when compared to your competition. I would even go so far as to say shady business practices, an More

by BRIANSPATRICK
Recommend Dealer
No

Other Employees Tagged: John Smith

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Jan 02, 2024

Universal Nissan responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gina Nava Reputation Manager gnava@universalnissan.com

Jan 14, 2024

BRIANSPATRICK responded

If there comes a time when you're truly ready to listen, and fairly compensate me for my terrible experience with your unprofessional, ignorant, and unscrupulous staff, and reimburse me for the expenses I incurred due to the atrocious issues I discovered while taking delivery of my CPO 2022 Genesis GV70 Sport Prestige, I'll be more than happy to take your call at: (561) 306-6695. Feel free to Text me if I don't answer...

December 23, 2023

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Jonathan was amazing , My first time buying a car , went in with no idea and he made my spouse & I feel very comfortable , No ' salesmen ' pressure - recommended to my friends & family already More

by KVHERRERA57
Recommend Dealer
Yes

Other Employees Tagged: John Smith

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Dec 26, 2023

Universal Nissan responded

Thank you for taking the time to leave us a review! We're so happy to hear you enjoyed your time here with Jonathan and most importantly, your new vehicle! Let us know if there's anything we can further assist you with! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

December 03, 2023

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Very easy going, very friendly staff Albert helped me with the decision on my vehicle and he was fantastic throughout the whole experience More

by JCAMACHO501
Recommend Dealer
Yes

Other Employees Tagged: John Smith

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Dec 04, 2023

Universal Nissan responded

Congratulations on your new vehicle! We are so glad that Albert had the opportunity to work with you, and that he and our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

July 31, 2023

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Awesome sale man and serviceā€¦ very attentive to my needs. Very happy with my new car More

by TRODRIGUEZ620
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Garcia , None

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Aug 01, 2023

Universal Nissan responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

July 12, 2023

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Helped us find our car & was patient with our decision making & toddler running around ! Great sales More

by GURAN.CHRISM
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sarfaraz Ahmed

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Jul 12, 2023

Universal Nissan responded

Thank you for taking the time to provide our team at Universal Nissan with a five-star review! Congratulations on the purchase, We appreciate your business! Truly the better place to buy Gina Nava Relationship Manager gnava@universalnissan.com

June 29, 2023

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Super helpful, considerate, patient understanding, professional, a great team to work with, third lease with this dealership, 10 years a customer with universal, very happy and will continue to work w More

by EMAIL4AL13
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Alfonso Scurry, Felix Matos, Javon Ferguson

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Jun 30, 2023

Universal Nissan responded

Thank you for taking the time to provide our team at Universal Nissan with a five-star review! Congratulations on the purchase, We appreciate your business! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

June 08, 2023

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Loyal customer, bought 5 cars there. Got tricked with numbers between buying and lease. Have some family issues Iā€™m dealing with. Found out they pretty much stole my trade in and all the More

by SURETHINGS
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Trade-in Experience
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Recommend Dealer
No
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Jun 08, 2023

Universal Nissan responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gina Nava Reputation Manager gnava@universalnissan.com

January 23, 2023

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Keith was so knowledgeable about Nissan, a pleasure to work with. Felix was an ace & John was so patient explaining All the buttons. More

by Pollyfulton
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Priestley, Felix Matos

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Jan 23, 2023

Universal Nissan responded

Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, Polly, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 12, 2023

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Always goes out of their way to get you whatever you want or need. Javon is such a considerate and helpful man. Chris Oliva goes over 110% for his customers. I would always buy a car from Chris and Javon. More

by NLEOC
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Oliva, Deya Oumallal, Javon Ferguson

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Jan 13, 2023

Universal Nissan responded

Thank you for choosing Universal Nissan, your feedback and rating mean a lot to us. We're glad we were able to help,, and we hope to see you again! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 06, 2023

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Thank you Sarfaraz Ahmed for your patience and time. Thank you for your advice in our new car. I really appreciate it. Iā€™m a customer since 2006 where I bought an Xterra and I have it for 16 years. I lo More

by BSAMOTMALDONADO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sarfaraz Ahmed , Jonathan Acevedo

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Jan 07, 2023

Universal Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

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