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Universal Nissan

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.6
2,603 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,603 reviews

May 27, 2022

Eric was very helpful and made the buying experience a breeze. I would recommend him to all of my friends. More

by Elijahlavenz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Matos, Erick Disla
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May 31, 2022 -

Universal Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Eric met your expectations. Thank you again for choosing Universal Nissan, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

May 27, 2022

We at out of there way to get the deal done in time for me to get my kids from school. More

by SPCVINSON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Matos, Christy Vargas
Report | Print
May 31, 2022 -

Universal Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Nissan. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

May 26, 2022

The process was really fast, smooth, and easy. Gave me great deal. I enjoyed it! Great guy More

by Erodriguez765
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Disla
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May 26, 2022 -

Universal Nissan responded

Thank you for choosing Universal Nissan, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

May 26, 2022

Erick Disla was very helpful and knew exactly what he was doing. I drove all the way from Georgia and it was definitely worth it! I was in and out with the vehicle I wanted very quickly. More

by TUCKERTYLER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Disla
Report | Print
May 26, 2022 -

Universal Nissan responded

Thanks for your feedback on your recent visit to Universal Nissan. I'm glad to hear that Erick was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

May 26, 2022

Came all the way from GA. All the way to Orlando. Very Fast process. Worth the drive. More

by Hendry Pacheco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Disla
Report | Print
May 26, 2022 -

Universal Nissan responded

Thanks for sharing your thoughts about your experience with Universal Nissan. We appreciate your business and hope to see you again soon! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

May 25, 2022

I would give zero stars if I could ! Horrible customer service! Blatantly lied to my face ... I guess they will say anything to try to get a commission. More

by Unhappy client!
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julian Vila
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2022 -

Universal Nissan responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

May 25, 2022

Excellent customer service in sales and financing. looking out for my best interest and even a little financial advice. Mr Ferguson was very considerate and allowed me to make my own decision on what I More

by GLADYSGIRTMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javon Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrianos
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May 26, 2022 -

Universal Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Gladys, and it's great to hear about your excellent experience here at Universal Nissan. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

May 24, 2022

Great dealership great people quick and easy great experience made my first car purchase great More

by damian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Espinal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2022 -

Universal Nissan responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

May 22, 2022

Salesman was very professional and explain my options always keeping the integrity of the transaction and me as a customer. He acknowledged my service as a veteran and I appreciated that.Proud To Be More

by JOSECOTTO52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2022 -

Universal Nissan responded

Thank you so much for taking the time to share your feedback with us, Jose. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

May 22, 2022

SON EXELENTE OFRECIENDO LOS QUE REPRESENTA PERO NO CUMPLE LOS DICEN PERO LOS RECOPMIENDO A MI AMIGO POR QUE MARCA NISSAN SON EXELENTE More

by mohcert
Recommend Dealer
Yes
Report | Print
May 23, 2022 -

Universal Nissan responded

Thank you so much for choosing Universal Nissan! Please don't hesitate to let us know if we can be of any more assistance! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

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