Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Universal Nissan

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.6
2,603 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Contact Dealership
View Awards

12785 South Orange Blossom Trail,

Orlando, FL

32837

Directions

By Type

Showing 2,603 reviews

April 23, 2022

Quite efficient, very knowledgeable, friendly, work hard to get you the best deal on Car purchase More

by robinsongirlvester
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Disla
Report | Print
Apr 25, 2022 -

Universal Nissan responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

April 22, 2022

I had very poor service work. It took 3 days to figure out I needed battery even after diagnostic tests by AAA said it did They straight lied to me about needing alternator.I was g More

by Robinson Lawrence
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jorge Macias
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Figueroa
Report | Print
Apr 22, 2022 -

Robinson Lawrence responded

I am very very disappointed at service I received.I had Nissan vehicles since 2010.I’ve always had good service until this time.I was given run around,lied to and broke down after keeping car overnight saying they were ordering alternator.Received car back and broke down at grocery store. I am to the point of angry Robinson Lawrence

Apr 23, 2022 -

Robinson Lawrence responded

I just got car after it took 3 days to find that it was battery.I wake up this morning crank my car now my engine light is on. I really just don’t know if they done something deliberately to make it come on or what.I do know it’s something they done. Yes I am angrier now just too much hassle for a simple battery. Robinson Lawrence

Apr 26, 2022 -

Universal Nissan responded

We're sorry to learn that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

Apr 27, 2022 -

Robinson Lawrence responded

Jorge got everything right for me.

April 22, 2022

Erick Disla was great and efficient. Got me a great deal and was transparent during the whole buying processes. Would recommend him 1,000% to anybody that needs a car. More

by Carlos Alicea
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Disla
Report | Print
Apr 25, 2022 -

Universal Nissan responded

Thanks for your feedback on your recent visit to Universal Nissan. I'm glad to hear that Erick was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

April 22, 2022

Best experience buying a car with the help of Mr. Andrew Soliman in the sales department Mr.Soliman was very professional,courteous,and extremely patient with me and my wife. I will recommend Unive More

by Losrivero
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deya Oumallal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Soliman
Report | Print
Apr 25, 2022 -

Universal Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Andrew here at Universal Nissan. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

April 21, 2022

Excelente trabajador muy atento, una persona muy clara al momento de hacer un negocio y capaz de ayudar sin interés alguno para la satisfacción del cliente More

by Alexher2304
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Disla
Report | Print
Apr 22, 2022 -

Universal Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

April 21, 2022

Good price but tried to change it from what was originally given. Paid original price More

by YCURRENT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis CJ Joseph
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2022 -

Universal Nissan responded

Thanks for your feedback on your recent visit to Universal Nissan. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had an overall positive experience. We hope you enjoy your new vehicle! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

April 20, 2022

Very helpful when looking for a vehicle. Explained all the new features of the vehicle that I chose. More

by STEPHEN34
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Crespo
Sam Sahman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2022 -

Universal Nissan responded

Stephen, Thank you for choosing Universal Nissan, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

April 18, 2022

CJ is an outstanding salesperson. Great and easygoing to deal with. He is real gem to this organization. More

by Riofrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis CJ Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2022 -

Riofrn responded

The Universal Nissan experiences has been tremendous. Highly recommend this dealership.

April 17, 2022

I purchased my new car through Nissan after shopping with many other dealerships because the atmosphere and service is unbeatable. They are professional, kind and informative which I found extremely hard to More

by Nancy.Agosto
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ruiz
Report | Print
Apr 18, 2022 -

Universal Nissan responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Universal Nissan are glad to have you as a customer. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

April 16, 2022

Angel treated my daughter like his own, he was very knowledgable and helpful. Angel helped us make the right choice for my daughter More

by Ermom14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Rodriguez
Report | Print
Apr 18, 2022 -

Universal Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Angel met your expectations. Thank you again for choosing Universal Nissan, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

1
...
70
71
72
...
261