Universal Toyota

Terrible dealership I have never left a bad review but this place is the worst dealership I’ve ever dealt with. I will never take my car that we bought from there for any I have never left a bad review but this place is the worst dealership I’ve ever dealt with. I will never take my car that we bought from there for anymore oil changes or any work period. I’ve been lied too and feel like I’ve been scammed. Steve, the service manager, said that they would make it up but after I already fixed the car myself. I was lied too multiple times throughout the entire process by David, the service person who handled our case. We had water damage on the carpets and it smelled like mold in the car. First lie was that he told our insurance company that the car was not drivable because of the mold smell would make us sick but after they got their money and them saying they “fixed” the problem, I called up there the next day saying it still smelled like mold, he said there was no mold in the car. Another lie was that for the oil change they said they topped my fluids off and checked the cabin filter which is crazy because I changed the cabin filter after I got the car back and it was completely black and the fluid levels were not even close to being filled. I have pictures to prove it. Another lie was that they said they washed the carpets but that was a HUGE lie because I cleaned them myself two days later and they were filthy. The water after cleaning was a dark brown color and I have videos and pictures to prove that also. On top of all of that after I paid the $2,400, they charged my card for another $20 a couple days later and disguised the name on my bank statement from Universal Toyota to OIS so I had to call my bank and they told me where the charge was from. This is a terrible business and I will never go back to them even if my work was covered under my warranty and the service were free because I don’t trust they will do anything right with my car. I even believe they would mess it up on purpose to make me bring it back for more money. There is a few other things that I wanted to say but this is long enough, they are the worst place to go for any type of service. More

Read this to save money! This dealership won’t reveal the APR you’ll be paying. Mine was %35! Insane right? My Fico 750. They make money not buy selling used car by banking. This dealership won’t reveal the APR you’ll be paying. Mine was %35! Insane right? My Fico 750. They make money not buy selling used car by banking. The used car I bought had problems. They said they’ll fix it before they sell, they didn’t. I brought report from firestone , to prove the problem, director mark said “do you know how they make money(firestone)” he means car is fine but firestone lie to fix my car. Another mechanic told same issues and I’m getting the car fixed now. “Director” Mark drove the car with me he did not hear the noise coming from front, obviously he lied. If you can lie good enough you can become a director at Universal Toyota. This is the only skill you need because it is impossible to not understand the noise is wheel bearing and struts related for a director of a used car part. I said to Mark, I’ll earn $2000 extra money that I’ll spend to fix this car and you’ll loose $2000. Thank God, my soul is not for sale for $2000 as some others. By the way Mark had a very pleasant smile while he indicated he is the director not manager. Lier is a lier not matter the title! More

Purchase of a new vehicle Very pleased with our salesman Cadelario "Candy" Suarez. Very helpful and knowledgeable of the vehicles on the lot. He answered any and all of our q Very pleased with our salesman Cadelario "Candy" Suarez. Very helpful and knowledgeable of the vehicles on the lot. He answered any and all of our questions in purchasing our 2019 Rav 4. I highly recommend Candelario "Candy" Suarez to anyone looking to purchase and new or used vehicle. More

Good Service Workers were very courteous and professional. Provide great service, and also very helpful. The salesman I spoke to was really experienced and profici Workers were very courteous and professional. Provide great service, and also very helpful. The salesman I spoke to was really experienced and proficient. Also great customer service. More

It takes forever to get the license plates. I’ve been waiting for a month to get my license plates. I have bought several cars from other dealers and never had to wait this long, I’ve been waiting for a month to get my license plates. I have bought several cars from other dealers and never had to wait this long, More

Quick and easy My salesman Candelario listened to what I wanted and never pressured me into something different. Very friendly and honest. He showed me vehicles from My salesman Candelario listened to what I wanted and never pressured me into something different. Very friendly and honest. He showed me vehicles from the lowest to the highest price points. In the end I chose what I really wanted. So if you want a good non pushy sales person go see Mr. Candelario Suarez. More

Best dealership! Salesmen were helpful and I got the best price for my vehicle. Have referred all my family to buy from universal. This is the 5 th vehicle I bought fr Salesmen were helpful and I got the best price for my vehicle. Have referred all my family to buy from universal. This is the 5 th vehicle I bought from there More

Replaced 4Runner Xreas suspension system David and Amanda are top rate service advisors that explained everything thoroughly and kept we well informed of progress throughout the service perio David and Amanda are top rate service advisors that explained everything thoroughly and kept we well informed of progress throughout the service period. Loner/Rental folks took great care of us as well. Very satisfied with excellent care. It’s One of the reasons we have a Universal Toyota customer for 14 years. More

Finance Division is Pathetic Recently purchased a 2018 Highlander Limited from Universal and must say up front, the sales staff and all the personnel I dealt with directly were te Recently purchased a 2018 Highlander Limited from Universal and must say up front, the sales staff and all the personnel I dealt with directly were terrific. However, a few days after my purchase, in which I paid cash for the vehicle, both myself and my wife received notices from the McCombs Automotive Group, through Universal, that our credit had been denied. Remember, I mentioned earlier, I paid cash for the vehicle, and have paid cash for every vehicle I ever purchased unless there were some huge incentive to finance for a month or two, paid cash for my home, could buy 50 cars off the Universal lot and pay cash without blinking an eye, and I am told my credit was denied. If my credit is denied, I don't think there will be very many approved so don't waste you time. Despite the very positive impression made with the folks at Universal, the one at McCombs Automotive Group have insured I will never purchase another vehicle from any of their franchises. More

Great! Wonderful staff at Universal! Jose Otero was a great salesman and helped me get a great deal! I would recommend Universal Toyota to anyone who wants a Wonderful staff at Universal! Jose Otero was a great salesman and helped me get a great deal! I would recommend Universal Toyota to anyone who wants a great buying experience! Love my New Tundra!!! More