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University Auto Center GMC/Buick/Cadillac

4.8

137 Lifetime Reviews

1817 North Sr 97, Ellensburg, Washington 98926
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Call (509) 962-7151

137 Reviews of University Auto Center GMC/Buick/Cadillac

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January 14, 2019

"Used Toyota Tacoma purchase"

- Bike98826

My experience was positive throughout the process. Was quickly and efficiently shown the vehicle of my interest and negotiated a fair price without difficulties. Excited with my Tacoma.

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Colby Myers
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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Jan 16, 2019 -

University Auto Center GMC/Buick/Cadillac responded

Hello, thank you so much for taking the time to write us a review! We are so glad your car buying experience was positive and we look forward to giving you the same great service in the future! All the best.

Helpful
December 02, 2018

"Excellent experience"

- jimb1

I've played the car buying many time in my like and I do appreciate the professionalism I found with Mike Boner and UAC. I was not pressured and felt Mike did have my interests at heart. Vehicle was clean and as advertised. How often do you hear take your time and check around before you buy, from a dealer? Nice!

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Mike Boner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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November 26, 2018

"Great Experience only a little over an hour from Seattle"

- PJF

Just had one of my best car buying experiences working with Colby and Holly! Thank you for your level of professionalism and care. Love my new truck!

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Recommend Dealer
Yes
Employees Worked With
Andy Dicken
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Colby Myers
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Holly Stewart
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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November 10, 2018

"Great experience "

- Gibsongirl

The staff was so helpful and worked with me on every detail I had. Colby was great and made sure we found the right car for me. I would recommend UAC to anyone!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Colby Myers
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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November 08, 2018

"Good experience. "

- Devar

I appreciate Colby's patience. We hadn't bought a car for almost 8 years. Nice, honest staff. I felt the car I purchased was a fair price. I purchased a Santa Fe. Thank you.

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Customer Service
Quality of Work
Friendliness
Pricing
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Recommend Dealer
Yes
Employees Worked With
Colby Myers
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Holly Stewart
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : The finance lady. I believe Holly.
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October 18, 2018

"GMC Truck Purchase"

- SMITHJW1970

UAC was great. They answered all our questions, were highly responsive, and provided a very pleasant buying experience. Mike was absolutely awesome. We will buy from UAC again. Thank you Jason and Teresa Smith

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Mike Boner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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October 16, 2018

"Awesome"

- Brent

Dealt with Taylor. Made me a good deal and was very accommodating since I was a few hour drive and out of state. Thanks again.

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Recommend Dealer
Yes
Employees Worked With
Taylor Hull
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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October 12, 2018

"Good auto buying experience at UAC"

- Xtmaphon

My wife and I recently had a good auto buying experience at UAC. The low pressure sales environment was comfortable, helping and informative. We looked at several different models and were even allowed to take the vehicle home for the night before making our final decision. I would recommend UAC and Taylor Hull anytime.

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Taylor Hull
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
DJ Thomas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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September 23, 2018

"Great service"

- Lakers12!

Bought a used outback from UAC, and after purchasing it the A/C stopped working. I called once, and Andy had my car in the shop to get fixed without me spending another dime. Taylor was extremely nice, and never once pressured me into anything during this process. I felt right at home working with UAC. Awesome customer service!!! Would highly recommend

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Andy Dicken
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Taylor Hull
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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September 04, 2018

"Terrible service"

- Billiepe

Worst experience ever.. we bought a used truck in June and July the truck completely locked up and broke down. We had it towed from Sumner WA, back to ellensburg that night (Saturday night). University auto did not call me until Tuesday to ask what was wrong. They fixed it after a week and a half of it being at the shop when a technician called my husband and stated it was going to be $160. As we bought this one month ago I called and asked to speak with the supervisor. The maintenance supervisor said I’d have to take to the dealer side if I didn’t want to pay the bill. I received no apology for my troubles. When we FINALLY got our car back my husband didn’t even make it 5 miles when it broke down again. We than had to have it towed back to university auto. This time they had the truck for the ENTIRE month of August. We didn’t receive an apology until last week and it was by a tech not Even a supervisor. So we go and pick the truck up today and there was no oil in the truck. We couldn’t even drive it home. The supervisor was rude and not helpful. The truck is not fixed and the staff members have not tried to fix this situation. We were not offered a loaner car nor an apology. Save your time & NEVER GO HERE.

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Recommend Dealer
No
Employees Worked With
Bre Oliver
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Squire
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dan White
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Holly Stewart
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Taylor Hull
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Lacie Dawson
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