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University Auto Center - Service Center

4.5

9 Lifetime Service Reviews

1817 North Sr 97, Ellensburg, Washington 98926

9 Reviews of University Auto Center - Service Center

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August 17, 2018

"Erick Atkins takes care of his clients. "

- Jodidanielle

Erick Atkins is the best! I lost my key (was only provided one from the previous owner) and Zurich Insurance wouldn’t let me claim one until I had been given two keys from the dealership. Erick within a day was at my house in Roslyn programming a new key at no charge so I could take my son out for his family birthday celebration. I also got a call from the dealership to be scheduled same day to bring it in to get the FOB programmed but rescheduled for a different day so I could celebrate the birthday. When I came in to the dealership 2 days later Erick swung by the waiting room and greeted me and asked how the party went. When my key was finished he walked along side the gal delivering my key and walked me out to my car. What a gentleman and what outstanding service! If I have to do anything through this dealership I’ll be sure to do it through Erick.

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Recommend Dealer
Yes
Employees Worked With
Erick Atkins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 11, 2018

"Scheduled oil change "

- Unknown

Unfortunately taking my car for an oil changed left me unhappy. I understand that I did not purchase my car from this dealer. I received two free oil changes for my car when purchased in November at any GMC dealership and yes I did not have to pay. There was absolutely no customer service provided to me. When I dropped my car off for an oil change I mentioned my "Safety Recalls" and I was informed that they were busy and would try to get to these. This was taken care of, but wow the response was absolutely not friendly, and I definitely felt like an inconvenience. Pick up was no better. Paperwork in hand and ready for me to sign- shoved out the door. Will not be back for any future car purchases (even though I have a close friend from Washington Tractor who raves about University Auto and let me know I would not be disappointed by the people there) nor will I return for future services. Really disappointing.

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Recommend Dealer
No
Employees Worked With
Mike Squire
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 13, 2018 -

University Auto Center responded

Thank you for the candid feedback on your experience with my staff at University Auto Center. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future. I would love to be able to speak with you personally, when you are available. Respectfully, Lacie Dawson Service Manager 509-962-7164 lacie@universityautocenter.com

June 25, 2018

"very helpful"

- dodgetruckjim

I took my truck in for a oil change the people were very helpful and friendly, i will come back again for any issues i may have, very nice ezperience.

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Recommend Dealer
Yes
Employees Worked With
Laina
June 24, 2018

"Awesome service!!"

- Robin

We love University Auto Center. All of our cars and our kids cars we purchase from them and have for years. DJ is great to work with along with Holly. We recommend them to anyone we know that wants to purchase a vehicle or for service!

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Recommend Dealer
Yes
Employees Worked With
Holly Hankins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
DJ Thomas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lori Riddle
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 14, 2018

"Great service!"

- CONNOLLY1

I appreciate the prompt appointment (next day) for servicing. The pricing is fair. All of my interactions with employees were friendly and courteous. I will be back.

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Recommend Dealer
Yes
Employees Worked With
June 12, 2018

"Body Damage Repair"

- Jocelyne7913

My car was hit by another driver while I was at work, luckily we both had the same insurance so we got it all squared away. I made appointment to get the damaged fixed. However, my car finally gave out on me days before my appointment. The staff were very attentive and understanding when I made the appointment as well as when I cancelled it. It was even more of a great experience when I recieved a check in the mail for the parts that they had already ordered for my car, but I because I no longer owned that car they automatically forward that money to the owner of the car! All in all happy with the customer care even though I didn’t get my car serviced.

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Recommend Dealer
Yes
Employees Worked With
Dan White
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 14, 2018

"Excellent Customer Service"

- Ms.D

No one wants a repair but Bre was so responsive and courteous. She got the car in immediately, She kept me informed and made sure everything was fine down to the last detail. I have bought cars from University for “many” years and used the service department as well.

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Recommend Dealer
Yes
Employees Worked With
Bre Oliver
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dale Jurgens
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 09, 2018

"Needed parts replaced"

- Smorf44

I was very happy with the customer service and speed at which work was done. Mike was friendly and explained exactly what needed to be done.

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Recommend Dealer
Yes
Employees Worked With
Mike Squire
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dale Jurgens
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
DJ Thomas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 24, 2018

"Great customer service-HONEST!"

- yukon12

I've been in to get lights fixed, my oil changed, and to determine why my back windshield wiper won't work. Every time I arrive, employees always greet me immediately. They give me accurate cost estimates and take time to determine the problem (like with my lights) and then they find the best and most cost-effective way to fix the problem. The oil change was quick and they let me know about a few concerns-like a slight oil leak. They offered suggestions regarding fixing the oil leak but were not pushy. Just a great team! And nice waiting room-clean and WIFI! I wish I knew everyone's name..but if they are on my paperwork or in the billing area then they were awesome!

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Bre Oliver
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Squire
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lori Riddle
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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