Urse Dodge Chrysler Jeep

Great Experience Brian McCullough was an excellent salesman and was very friendly and easy to deal with from the get-go. He and Blaise went the extra mile ans stayed a Brian McCullough was an excellent salesman and was very friendly and easy to deal with from the get-go. He and Blaise went the extra mile ans stayed after closing time to complete the sale of my Jeep Renegade. I was very happy with my experience and will certainly be considering Urse for my next vehicle purchase. More

Steve you rock!!! Great customer service, very patient, worked for us and all around very pleased!! We bought our first car here and wouldn't trade it for the world!! T Great customer service, very patient, worked for us and all around very pleased!! We bought our first car here and wouldn't trade it for the world!! Thank you all for being patient and helping us out tremendously!!! If you get a chance work with Steve Shhroyer helped us get the car and all around an amazing person!!! More

SO MUCH BETTER THAN THE MORGANTOWN, WV STORE! I walked into the Morgantown Urse dealership ready to trade in my 2014 vehicle (the second car I had bought from them). I don't like playing the car s I walked into the Morgantown Urse dealership ready to trade in my 2014 vehicle (the second car I had bought from them). I don't like playing the car salesman games....the back and forth and waiting for hours upon hours..... I had made that perfectly clear when I purchased my previous vehicles and made it clear on this most recent visit as well. Yet, they still opted to treat me as if I was a naive, under-educated consumer and presented me with a ridiculous, insulting offer for my trade. They apparently didn't hear me when I said what my ideal payment for vehicle I was interested in was because their numbers made me literally, laugh out loud. The new sales manager proceeded to make his way over to my table and attempted to 'educate' me on how their sale and lease processes were set up. As an very experienced and highly-educated consumer, I am fully aware of how the process does and should go down. Needless to say, I did NOT(nor will I ever) make a purchase from them!!!! The very next weekend, I decided to travel a little south the other Urse dealership in Whitehall/Fairmont and I am SO VERY happy I did!! Little did I know that I would eventually run into a very familiar face! My fiancé and I were initially greeted by an AMAZING salesman, new to the world of car sales, Mr. Steve Shroyer! He was exquisitely dressed and beyond polite! I made it very clear that I was there due to the terrible experience I had in Morgantown, I knew what vehicle I wanted, and I wasn't there to play games. He immediately apologized for my previous interaction and assured me that he would do whatever he could to make up for it....and that he did! A bit later in our visit, after our test drive and deciding to move forward with my purchase, we bumped into our familiar face...Mr. Donnie Johnson. Donnie was who EXPERTLY assisted my fiancé and I through our 3 previous purchases (2 by me, 1 by my my fiancé) at the Urse dealership in Morgantown! We were unaware that he had taken a position at the Whitehall/Fairmont dealership but VERY pleasantly surprised! Needless to say, Donnie jumped in to assist Mr. Shroyer through the remainder of the day. They, as well as the rest of the staff there were courteous, generous, attentive and above all, they spoke to us politely and respectfully throughout the duration of our time there (Side note: The dealership closed at 5 pm but everyone stayed until 9 pm just for us!). We were treated so well that, in the end, not only did I purchase a new 2017 Jeep Grand Cherokee Trailhawk (THAT I LOVE), my fiancé also purchased an amazing blue 2017 Challenger GT! So, Lesson Learned Urse of Morgantown....treat your customers well and they will buy....disgraceful customer service skills will get you ZERO sales!!!!!!!!!! Purchase from Steve and Donnie at Urse of Fairmont! YOU WILL NOT BE SORRY! More

black jeep The dealership was very professional and we had no problems with trading in our vehicle and the leasing our new 2017 Jeep Renegade. Thank you very muc The dealership was very professional and we had no problems with trading in our vehicle and the leasing our new 2017 Jeep Renegade. Thank you very much. More

Blaise is AWESOME! I will definitely buy from Blaise again! He has gone out of his way to be helpful. He came in on his day off to meet me. Blaise is very personable, I will definitely buy from Blaise again! He has gone out of his way to be helpful. He came in on his day off to meet me. Blaise is very personable, truthful and professional! I highly recommend Blaise!!!!! More

Service Dept Does Not Care I called on different occasions to schedule a service appt. No one answers in the Service Department so I left messages stating my name, phone number I called on different occasions to schedule a service appt. No one answers in the Service Department so I left messages stating my name, phone number and why I was calling. No call backs at all. I live in White Hall, WV near Urse Dodge but I now take my Durango to Country Club Dodge in Clarksburg, WV. I am baffled why the Urse Dodge Service Dept. does not care to acknowledge their customers. Poor service. I highly recommend you take your vehicle to a different place. More

Very Happy Mike , Did a great job , in helping us find what we were looking for sence we were very picky , he was very Professional,we are very happy with our ne Mike , Did a great job , in helping us find what we were looking for sence we were very picky , he was very Professional,we are very happy with our new renegade trailhawk that we purchased, we would definitely go back if an when we need another ! More

I was robbed I have been pro Urse for years. I bought 5 cars (4 I still have) and always had great service until now. I purchased lifelong oil changes and had my I have been pro Urse for years. I bought 5 cars (4 I still have) and always had great service until now. I purchased lifelong oil changes and had my oil changed there for years. Now...no record of it. Last summer they had no record of extended warranty on my Jeep. Thank goodness I had the record of it at home. The same thing has happened with 2 other family members. They told my sister no record of her extended warranty and she called the warranty company and they sent her the records. Did they lose all records so they didn't have to lose money by honoring the warranty. To top it off, I took my car to grease xxxxxx across the street and they said the oil cap was not screwed down and oil sprayed all over the inside. About 1/4 quart. Never, ever, ever again will I deal with these crooks. I plan on calling WV attorney general's office when I get everything together. More

one of the best dealerships I have dealt with The sales rep Amanda in the certified used autos was extremely professional and pleasant worked to get me a great deal on my 2013 dodge dart..The fin The sales rep Amanda in the certified used autos was extremely professional and pleasant worked to get me a great deal on my 2013 dodge dart..The finance officer very polite and got me a great loan rate.I was extremely pleased with the way they handled the entire process, would highly recommend them to anyone in the market for an auto or truck.TANKS AGAIN TO EVERYONE AT URSE. More

Amazing Amanda is amazing. Very helpful and easy to work with. Literally stayed open over an hour late try to get me a into the vehicle. Everyone very friend Amanda is amazing. Very helpful and easy to work with. Literally stayed open over an hour late try to get me a into the vehicle. Everyone very friendly and just a great overall experience. Highly recommend! More