Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Val Ward Cadillac Inc
Fort Myers, FL
1,232 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 9-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,232 reviews
June 16, 2026
The experience I got yesterday was absolutely top notch. Everyone was so friendly and it made the buying process so easy. The customer service at the award is five stars. Everyone was so friendly and it made the buying process so easy. The customer service at the award is five stars. More
by LOUDIBENEDETTO3
Verified Customer
June 15, 2026
1st off, Jane Flesch, What a remarkable women. Just can't say enough. The help and understanding of everything I needed to get the job done. Excellent. Communication, Friendly ,answers to every qu Just can't say enough. The help and understanding of everything I needed to get the job done. Excellent. Communication, Friendly ,answers to every question with professionalism. And an avid Fisherwoman to boot. Just a tremendous opportunity to meet such women. Thankyou Jane for all your Help when I needed it most. Keith Schoch More
by SCHOCHAMATIC
Employees Worked With
June 13, 2026
⭐⭐⭐⭐⭐ Outstanding Experience with Val Ward Cadillac and Don Figgs! My wife and I recently purchased a new Cadillac XT6 from Val Ward Cadillac, and the experience was exceptional from start to finish. Don Figgs! My wife and I recently purchased a new Cadillac XT6 from Val Ward Cadillac, and the experience was exceptional from start to finish. Our salesperson, Don Figgs, was everything you hope for when purchasing a vehicle. He was professional, knowledgeable, easy to talk with, and, most importantly, completely focused on understanding our needs rather than simply making a sale. At no point did we feel pressured. Instead, Don took the time to listen, answer our questions, and guide us toward the vehicle that was the right fit for us. The entire process was straightforward, transparent, and enjoyable. Don's customer-first approach made what can often be a stressful experience feel comfortable and rewarding. We absolutely love our new XT6 and could not be happier with our decision. If you're considering a Cadillac, we highly recommend Val Ward Cadillac and, especially, Don Figgs. His professionalism, patience, and commitment to customer satisfaction are second to none. Thank you, Don, and the entire Val Ward Cadillac team, for making this such a positive experience. We could not recommend you more highly! More
by D. L. A. Naples
Employees Worked With
June 13, 2026
Module was on back order for 45 days. When it did come into dealer inventory I was not contacted for 5 business days. By then I had to wait over the week end and two more working days un When it did come into dealer inventory I was not contacted for 5 business days. By then I had to wait over the week end and two more working days until it was installed. More
by CARNEBW
Employees Worked With
June 10, 2026
Excellent Service! Jane Flesch is my advisor and she does an amazing job! She explains everything, really listens to you, is very nice and friendly. I had a proble Jane Flesch is my advisor and she does an amazing job! She explains everything, really listens to you, is very nice and friendly. I had a problem with a rattle and Vince and Lydia(?) found the problem, corrected it and road tested it with me to confirm my problem was corrected...very happy and impressed with the overall dedication to customer satisfaction this dealership presents. I buy Cadillac because of this exemplary service! More
by ROSEFORTMYERS
June 10, 2026
Karina is the best! Very knowledgeable about the vehicles and offers to help make the service experience an excellent one. Very knowledgeable about the vehicles and offers to help make the service experience an excellent one. More
by JONELVY
Employees Worked With
June 09, 2026
Val Ward Is the best for sales and service. They are prompt, thorough and pleasant too! Jane always makes sure I understand the service issues and keeps me informed If there is a change. P They are prompt, thorough and pleasant too! Jane always makes sure I understand the service issues and keeps me informed If there is a change. PS Love the coffee machine in the waiting room! More
by MARDUZ
Employees Worked With
June 09, 2026
i don't let any one else service my vehicles except Val Ward. They are honest, professional and fix the problem the first time. Ward. They are honest, professional and fix the problem the first time. More
by RWEIDNER
Employees Worked With
June 06, 2026
Service was exceptional and David McKinner was great! Auto was serviced in a timely manner. All the employes are friendly and professional. However, we are very disappointed that the Valet service was Auto was serviced in a timely manner. All the employes are friendly and professional. However, we are very disappointed that the Valet service was discontinued. This was the main reason we purchased from Val Ward and a Cadillac and not a Lexus. We live over one hour away and bringing the car for service is very inconvenient. More
by ZAJICEK
Employees Worked With
June 06, 2026
This was the most pleasant experience Ive ever had purchasing a vehicle, and my first Cadillac purchase. I am a 60 year old woman and was dreading finding a new car due to past experience with high sa purchasing a vehicle, and my first Cadillac purchase. I am a 60 year old woman and was dreading finding a new car due to past experience with high sales pressure, being talked down to due to my being a female and during signing of the contract the pressure of the extended warranties and after market sales. I went out with the plan of looking at 4 different brands of vehicles in one day. All comparable SUVs with different features. I started at Val Ward. I was greeted by Jose. I was upfront and probably a bit guarded when I explained my situation and plan. He was undaunted and simply walked me out to the lot to show me available cars and explain features and differences. We spent an hour together. He was kind, made me completely comfortable, and said good bye while I ventured off to the other 3 dealerships. After a FULL WEEK, test driving several cars, and doing a bit more research, I chose the 2025 XT6. I reached out to Jose and made an appt to come in and look again at options. I would like to note that besides saying "Thank you for visiting" He left me alone that whole week. I cannot say the same for the other dealerships and brands. Jose only made himself available for questions I had. I showed up to our appt and Jose showed me the options on the lot and I narrowed it down to 2 vehicles. Then we crunched a few numbers and I chose the vehicle I wanted. After our appt, I went home, carried on about my day and Jose checked in with me a couple times. The next morning I showed up to my new car detailed and filled with gas. After another employee treated me to another exceptional experience signing papers with agreed upon pricing and zero pressure on after market warranties or options, I got my keys. I must note that the person who I signed papers with was very good with explaining options, then accepting my yes or no answer. She did not push me or make me feel stupid for not choosing something. After all the signing was done Jose spent a good 30 minutes with me showing me options, setting up the car to fit me properly and explaining that if I had further questions I was welcome to come in to get another lesson. The whole experience was amazing. I am sold on the Cadillac experience as a whole. More
by Maria Conneway
Employees Worked With
Jose
