Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Val Ward Cadillac Inc
Fort Myers, FL
1,084 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,084 reviews
August 28, 2025
Dave my service advisor is awesome! Prompt service . Easy to get an appointment . Very professional Prompt service . Easy to get an appointment . Very professional More
by THOMASDW1
Verified CustomerEmployees Worked With
August 27, 2025
buying my daughter a car was not stressful, everyone was helpful and friendly. I appreciate everyone's kind attention. helpful and friendly. I appreciate everyone's kind attention. More
by francesreynolds
August 23, 2025
Excellent Customer Service! I found the exact car I was looking for on the Val Ward website, and with the amazing help of Don Figgs, I was driving it off the lot in no time! Do I found the exact car I was looking for on the Val Ward website, and with the amazing help of Don Figgs, I was driving it off the lot in no time! Don was friendly, speedy, dependable, and incredibly consistent throughout the entire process. A truly seamless and enjoyable experience. Highly recommend! More
by tross714
Employees Worked With
August 23, 2025
Easy to deal with- excellent 1st service experience. I’ll be back for another vehicle when the time comes. I’ll be back for another vehicle when the time comes. More
by RMS48375
Employees Worked With
August 22, 2025
Prior to this purchase we had owned an Cadillac Escalade. We now wanted to downsize to an XT5. We met Sam Vince & explained that we were interested in a Pre-Owned certified vehicle. He then asked us a few qu We now wanted to downsize to an XT5. We met Sam Vince & explained that we were interested in a Pre-Owned certified vehicle. He then asked us a few questions on any particular color & price range & showed us all vehicles that were available on the lot. He was very knowledgeable & polite & made the new purchase go very smooth. We found the perfect vehicle for us & could not be happier with the choice we made. Thanks again Sam, it was a pleasure working with you. More
by SUEJAY1981
Employees Worked With
August 16, 2025
very good customer service very friendly and everything in timely matter great advisors love working with them in timely matter great advisors love working with them More
by rocko1725
August 16, 2025
Everyone was friendly, capable and enthusiastic. They also caught a genuine problem with one tire and took care of it. They also caught a genuine problem with one tire and took care of it. More
by mommylunu2
Employees Worked With
August 10, 2025
I've had my Caddy in for service twice so far. once for the DuPont ceramic coating and the second for my super-cruise. Both times, Chris in the service department, was professional, courteous, and once for the DuPont ceramic coating and the second for my super-cruise. Both times, Chris in the service department, was professional, courteous, and friendly. I'm very satisfied with their service department. More
by futuree9
