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Val Ward Cadillac Inc

Fort Myers, FL

Overview
Employees
Reviews
Vehicles
4.8
933 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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12626 S Tamiami Trl

Fort Myers, FL

33907

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Showing 933 reviews

December 14, 2023

I brought my car in for a check engine light issue in late October & was told that a part would need to be replaced & made an appointment to have it replaced on November 20. When I arrived on November 2 More

by bvarga0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

Val Ward Cadillac Inc responded

Hello bvarga0, We apologize for the delay and for any miscommunication up until this point as it was certainly not our intent. The great news is that your part has arrived. At your earliest convenience, please give us a quick call and let your advisor know when it would be convenient to have this taken care of for you. Call us anytime at 239.939.2212. Have a great weekend and a very Merry Christmas!

December 09, 2023

Very professional. Thank you. Also I am very happy to work with Brandon from the service department. More

by JAYKISSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collusion Dep, Service Dep.
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Dec 12, 2023 -

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!

December 07, 2023

They replaced the battery in my key fob, very nice and informative. Every helpful for us More

by TRUDYMILLBURG
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Griffin Clark
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2023 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 07, 2023

I’m always treated like royalty any time I call or require service. Top notch!! More

by LAURA.CHAPPELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David McKinnon in service
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Dec 09, 2023 -

Val Ward Cadillac Inc responded

Laura, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

December 03, 2023

Staff is very friendly and helpful . They make sure all your needs are meet with satisfaction. More

by DANWJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Dec 06, 2023 -

Val Ward Cadillac Inc responded

Thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!

December 03, 2023

Nice to have the extra seating area for the waiting room upstairs. Dave my service contact is ashtrays helpful. More

by Gigi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave in service
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Dec 06, 2023 -

Val Ward Cadillac Inc responded

Gigi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

December 03, 2023

Good service great facility staff is very knowledgeable I have a Cadillac Escalade would not take it anywhere else! More

by lharn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayne in service
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Dec 06, 2023 -

Val Ward Cadillac Inc responded

We are so happy to read such a great review about Val Ward Cadillac, Inc.! Please don't hesitate to reach out to us if there's anything more we can do!

December 02, 2023

Poor workmanship and diagnosis, two strikes and I won’t be giving them a third chance. More

by Roland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Dec 05, 2023 -

Val Ward Cadillac Inc responded

Hello Roland! Unfortunately we are limited in the information we can see here on Dealer Rater, so our contact options are limited, but one of our managers would be happy to speak with you at your earliest convenience. Please feel free to give us a call at 239.939.2212. Have a great start to the day.

December 02, 2023

WE HAVE ALWAYS LIKED THE SERVICE THAT VAL WARD CADILLAC HAS PROVIDED, AND ALL THE EMPLOYEES THAT WE HAVE COME IN CONTACT WITH HAVE BEEN VERY FRIENDLY AND HELPFUL. JANE OUR SERVICE CORDINATOR FOR THE LA More

by pf0944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JANE OUR SERVICE COORDINATOR, Jim Gedra
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Dec 05, 2023 -

Val Ward Cadillac Inc responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! We sincerely value your business and look forward to your next visit!

December 02, 2023

Very timely service friendly staff. Great lounge area. Very clean Great experience would use again More

by slreedy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Iribar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2023 -

Val Ward Cadillac Inc responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

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