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Val Ward Cadillac Inc
Fort Myers, FL
933 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 933 reviews
October 08, 2023
Please give everyone involved a big thank you for getting our car back to us. Regrettably, Cadillac presented a big problem to our local Service Department. The Service Department did all it could and then s our car back to us. Regrettably, Cadillac presented a big problem to our local Service Department. The Service Department did all it could and then some. We have the car back and every day we don't get the failure notice on the screen we thank everyone AGAIN. The "REDUCED ACCELERATION DRIVE WITH CARE" vehicle message (page 118 of the Owner's Manuel) was a frightening situation. Loss of acceleration with a geared-down speed of 25 MPH is a serious condition that could have resulted in a damaging traffic accident or damage to the vehicle. Thanks to Jane, The Service Manager, and everyone involved. More
by David H
Verified CustomerEmployees Worked With
Jane in Service
October 05, 2023
Val Ward is a great dealership. Jane in service is very professional and always her customers informed. Jane in service is very professional and always her customers informed. More
by JAPBINGO
Employees Worked With
October 05, 2023
I’m always treated with respect and all my questions are answered. Fabulous customer service. My car is diagnosed in a reasonable time. Turn around time is excellent. answered. Fabulous customer service. My car is diagnosed in a reasonable time. Turn around time is excellent. More
by tross714
Employees Worked With
Dave in service , Jim Gedra
October 05, 2023
Always depend on Justin to steer me the right way. He sent me to Jane and she is the best!! PERIOD!!! :-) He sent me to Jane and she is the best!! PERIOD!!! :-) More
by heath0319
October 04, 2023
Buying a car has never been more pleasant or easy! Allan Martin was so patient while I made my decisions and very helpful!!! Allan Martin was so patient while I made my decisions and very helpful!!! More
by donna36
Employees Worked With
September 30, 2023
Jane and her team were awesome and very accommodating to my schedule. All team members are very polite, helpful and professional. They took great and pride while working on my 2021 CT5. Courtesy vehicle my schedule. All team members are very polite, helpful and professional. They took great and pride while working on my 2021 CT5. Courtesy vehicle was clean and comfortable. Thanks everyone! More
by jeannine0
Employees Worked With
Jane Flesch
September 29, 2023
Jane is awesome with her communication and getting things done. I still question some of the services and associated prices. I feel like if GM puts out a bulletin on wrong transmission fluid, that chargi done. I still question some of the services and associated prices. I feel like if GM puts out a bulletin on wrong transmission fluid, that charging me for a triple flush is very questionable. More
by rowleyce
Employees Worked With
Jane
September 29, 2023
Val Ward has exceeded our expectations. Paul was professional in ordering our new Cadillac 2024 XT-5. Paul was methodical in making sure all the details of the order were correct. Fred ke Paul was professional in ordering our new Cadillac 2024 XT-5. Paul was methodical in making sure all the details of the order were correct. Fred keep us updated in the progress of the assembly of our new car. Fred was a delight to show us all the features and upgrades once the car arrived. Jane in the service department took excellent care of keeping my 2017 Cadillac CTS running perfect. They have a way of making us feel that we are a valuable part of the Val Ward Cadillac family. Val Ward is the Cadillac of Cadillac dealerships. More
by cjsutton58
September 28, 2023
Great service, great vehicle, overall great experience. Would highly recommend the salesman and dealer to others. Would highly recommend the salesman and dealer to others. More
by HOLLYANDGARY
Employees Worked With
