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Val Ward Cadillac Inc

Fort Myers, FL

Overview
Employees
Reviews
Vehicles
4.8
933 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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12626 S Tamiami Trl

Fort Myers, FL

33907

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Showing 933 reviews

June 16, 2023

My servide person Jane was fab. She was very friendly and assistedme with my coupons to get the best offer. So happy she told me I didn't need certain items that I thought I did. More

by MIKEK1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane - Service
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Jun 20, 2023 -

Val Ward Cadillac Inc responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

June 16, 2023

Everyone was very cordial and friendly. I felt comfortable buying a vehicle at the dealership More

by bklockson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Walters
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crusel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Figgs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Helman
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Jun 20, 2023 -

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

June 12, 2023

Luke and entire service team were excellent in providing information and find my problem and solving it promptly More

by aaronokok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke and The service team
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Jun 15, 2023 -

Val Ward Cadillac Inc responded

Thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!

June 12, 2023

Quick service in a clean, modern environment and run by a highly professional and experienced team of automotive experts More

by aaronokok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
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Jun 15, 2023 -

Val Ward Cadillac Inc responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! If you have any further questions, please give us a call. We're always happy to help!

June 11, 2023

Took my vehicle in for oil change, detail few other items I have wanted done since I purchased vehicle last November used with 22k miles let them up sale me options I know I did not need but I was new here a More

by bigwoodrocks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Flynn, Steve Whittaker, Jane Flesche
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Jun 12, 2023 -

Val Ward Cadillac Inc responded

Good morning and happy Monday to you Sir. Thank you for giving us the opportunity to service your vehicle. On behalf of all of us here, we truly appreciate your business. I understand our Service Manager was able to assist with a fuse issue, which is great to hear! In normal times pre-2020, we would routinely have close to 100 complimentary loaner vehicles available for our customers. Sadly, the current number is much smaller due to new car production shortages that continue to be a challenge across the nation. We are looking forward to the near future when everything is back to 100% and our fleet has returned to normal. Thanks again for your visit and we hope you have an exceptional start to your week! -Justin F. with Val Ward Cadillac.

June 11, 2023

Service personnel were very caring and helpful! Waiting room comfortable. Waiting time truly very good. More

by BURKE8853
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan was exceptional
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Jun 15, 2023 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 11, 2023

Dave is great, every time we need our car serviced he goes above and beyond to make our visit enjoyable More

by ARAMOS1108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Crusel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2023 -

Val Ward Cadillac Inc responded

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

June 10, 2023

I have been doing business with Val Ward for over 20 years. The way they accommodate their customers with thoughtfulness and professionalism is unmatched. My service advisor, David McKinney is incredibl More

by maleff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David McKinney, Dan Flynn and Shrek
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Jun 15, 2023 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. Please don't hesitate to reach out if there's anything additional we can do for you.

June 10, 2023

Thorough, helpful, knowledgeable. ..Just like everything else at Val Ward...Excellent!!! So happy to have chosen this dealer. More

by asmjuly5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My husband took care of this visit, and he has no names
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Jun 15, 2023 -

Val Ward Cadillac Inc responded

We're glad to hear you found our staff was so knowledgeable and helpful! Please don't hesitate to reach out if there's anything additional we can do for you.

June 10, 2023

Very pleased with all that was done. Car washed and vacuumed after service and issues resolved except for waiting for additional parts to come in. Stellar service as expected from a ste More

by RJAJMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2023 -

Val Ward Cadillac Inc responded

Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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