Val Ward Cadillac Inc

50k Maintenance Friendly, courteous, timely, truly professional service. All fluid systems flushed and replenished. (coolant, transmission, brake, power steering, oil Friendly, courteous, timely, truly professional service. All fluid systems flushed and replenished. (coolant, transmission, brake, power steering, oil) Oil and air filters replaced. New battery. Replace leaking front suspension cross member. While in shop the washer fluid tank was somehow compromised - this was replaced at no charge. More

2016 ATS My salesman, Joe Helman, was the best He was very patient and knowledgeable. He was so helpful and not rushed showing me the accessories of the car My salesman, Joe Helman, was the best He was very patient and knowledgeable. He was so helpful and not rushed showing me the accessories of the car. I really appreciated that. More

Awesome Searching for the perfect GM vehicle, found my new Xt6 and am loving it, and getting to know the ins and outs of this awesome vehicle. Searching for the perfect GM vehicle, found my new Xt6 and am loving it, and getting to know the ins and outs of this awesome vehicle. More

Excellent service, extremely accommodating Have purchased two cars there, one used, the other new. I took one in to have rain guards attached. It did not work as expected. They tried to reme Have purchased two cars there, one used, the other new. I took one in to have rain guards attached. It did not work as expected. They tried to remedy the situation, giving me a loaner car, and eventually returned my money. The problem was not with Val Ward but the manufacturer of the rain guards. More

Outstanding Received outstanding service and support from Justin Crusel. He had plenty of time and patience to provide me the information I required and was very Received outstanding service and support from Justin Crusel. He had plenty of time and patience to provide me the information I required and was very courteous. Thanks More

Great sales staff I worked with Lisa to help buy my Cadillac. I was buying from out of state and she made the process easy. She was texting me updated and made the proc I worked with Lisa to help buy my Cadillac. I was buying from out of state and she made the process easy. She was texting me updated and made the process enjoyable. More

Great Experience Always a great experience with the Sales and Service Departments. I wouldn't think to buy or Lease a vehicle anywhere else. Thank you for the profess Always a great experience with the Sales and Service Departments. I wouldn't think to buy or Lease a vehicle anywhere else. Thank you for the professionalism you all show. More

Excellence From service to the financial department, what a pleasure. Timely in and out and a loaner vehicle. Financial department was quick, easy and informativ From service to the financial department, what a pleasure. Timely in and out and a loaner vehicle. Financial department was quick, easy and informative. Top-notch all around. Professionals. More

SEE BELOW I RETURNED TO VAL WARD AFTER LEASING THERE THREE YEARS AGO. I FOUND THEN AND FIND AGAIN TOM HENION TO BE A VERY KIND, ATTENTIVE, RESPECTFUL AND PATIE I RETURNED TO VAL WARD AFTER LEASING THERE THREE YEARS AGO. I FOUND THEN AND FIND AGAIN TOM HENION TO BE A VERY KIND, ATTENTIVE, RESPECTFUL AND PATIENT SALESMAN. AS A SINGLE, OLDER WOMAN I APPRECIATE THAT. I ALSO APPRECIATED THE INTERACTION WITH THE MANAGER WHOSE NAME I CAN’T NOW RECALL. I FOUND HIM ALSO TO BE COURTEOUS AND KIND . I REALIZE WE ALL HAD AN AJENDA BUT I RESPECT THE WAY THEY WORKED. More

My car is fixed!!!! My car kept saying my tires were low on air. Just put air in it. I took my car in and it also needed an oil change. It was a while since I took it My car kept saying my tires were low on air. Just put air in it. I took my car in and it also needed an oil change. It was a while since I took it in and was told my tire needed to be patched because a bolt was in it. They did the tire and oil change and other work that needed to be done. I was given a rental and came back at the end of the day. My car was good as new!!!! I love my car and they made it better again. All I can say is "Thank You" More