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Val Ward Cadillac Inc
Fort Myers, FL
1,061 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,061 reviews
July 12, 2020
Exceptional Service! Professional and Respectful of our time Fred Walters Sales & Leasing Professional of Val Ward Cadillac has earned our business and we'll continue to use him for our future purchases as well. Fred Walters Sales & Leasing Professional of Val Ward Cadillac has earned our business and we'll continue to use him for our future purchases as well. My wife and I have owned 25+ cars over our life between the two of us and this has been by far the easiest transaction of them all. Fred was extremely professional and courteous. We are new to Cadillac and needed guidance on what would be best for us. After looking into Audi and Mercedes we're EXTREMELY HAPPY with our CADILLAC and just as importantly Fred making us feel like a member of the family and not a number. We are business owners constantly on the go 7 days a week and Fred was respectful of our time to make this a simple process for the trade-in and purchase. The car is beautiful and Fred was able to walk us through all the technology until we were comfortable with it. I'm grateful for his knowledge and exceptional service. I also want to add a special THANK YOU to Business Manager Lisa Bronson who made us feel like we reunited with a long lost family member. She was so friendly and we hit it off from the moment we met. Sometimes you just know when you meet someone, we trust you! We feel like Lisa was looking out for our best interests and took all the time we needed to answer our questions and review the contract. Last but not least, a warm THANK YOU to Jane Flesch Service Consultant. Fred gave us a tour of the dealership and amenities to show us around and introduced us to Jane. I don't think service consultants get enough recognition for the tough task that they face daily. Jane was super friendly and welcoming while helping us schedule our DuPont treatment for the car and arranged for a loaner car while it was being done. It was simple, enjoyable, and all in a relaxed but professional atmosphere. Val Ward Cadillac is MY DEALERSHIP. I'll gladly recommend them to everyone. I wish them all the success and encourage you to experience it for yourself. More
by Chris&Michelle
December 29, 2019
I am so thrilled with my purchase and even more thrilled with my 2 angels there...Lisa and Lisa. They are fabulous and an amazing asset to Val Ward. with my 2 angels there...Lisa and Lisa. They are fabulous and an amazing asset to Val Ward. More
by D amd K
Employees Worked With
Lisa in used sales and Lisa for financing.
December 23, 2019
Damaged tire replaced Alfonso brought a spare tire to my home and mounted it. The wheel with the pierced tire was taken to Val Ward where the tire was replaced. Very profes Alfonso brought a spare tire to my home and mounted it. The wheel with the pierced tire was taken to Val Ward where the tire was replaced. Very professional when I went to the dealer to have the new tire and wheel remounted on my vehicle. Could not have been handled better! More
by absect19
Employees Worked With
Alfonso, Doug Smith, Bill Griffith
December 22, 2019
Wheel Repair Job was very well done. One stop is all it took. Thanks to all -] especially Jane. I like the idea of a specialist assigned to my account. Every time Job was very well done. One stop is all it took. Thanks to all -] especially Jane. I like the idea of a specialist assigned to my account. Every time I need something all I have to do is call Jane. Wonderful service. More
by David H
December 16, 2019
My key fob was lost and I could not get into my SRX to drive it. It was towed in and a new key gob was made for me. This was an emergency situation and Doug handled it quickly for me as usual. I lov drive it. It was towed in and a new key gob was made for me. This was an emergency situation and Doug handled it quickly for me as usual. I love the service Dept and will always buy my cars here More
by Tina
Employees Worked With
Douglas service dept
December 16, 2019
Best salesman....went out of his way to help....best experience in purchasing a vehicle. That I have ever had. I definitely would recommend Val Ward Cadillac. experience in purchasing a vehicle. That I have ever had. I definitely would recommend Val Ward Cadillac. More
by C_wenell
Employees Worked With
Tom Knoche
December 11, 2019
Val Ward Cadillac, the best in every respect. Val Ward Cadillac has been making the car buying experience a pleasure for decades. Every employee in every department goes to great lengths to be sur Val Ward Cadillac has been making the car buying experience a pleasure for decades. Every employee in every department goes to great lengths to be sure that their customers expectations are not only met but exceeded. More
by Birdcad
Employees Worked With
Bill Griffith
December 09, 2019
Julio Was excellent in helping and answering my questions regarding the purchase of new Xt4, Its definitely the best dealership in the state of Florida! regarding the purchase of new Xt4, Its definitely the best dealership in the state of Florida! More
by RobGPharmD
Employees Worked With
Julio Martinez
December 02, 2019
Very accommidating The mechanic was originally puzzled by front wheel overheating condition but he drove vehicle home and experienced the same problem I experienced befo The mechanic was originally puzzled by front wheel overheating condition but he drove vehicle home and experienced the same problem I experienced before having it towed. More
by MrData
Employees Worked With
Craig
November 30, 2019
My New 2017 Denali I saw this vehicle for sale online and called Jeff about it. He held the vehicle for us until we arrived from the east coast. We were in and out in 2 I saw this vehicle for sale online and called Jeff about it. He held the vehicle for us until we arrived from the east coast. We were in and out in 2 1/2 hours with our 2017 Denali. Jeff was great to work with!!! More
by LaurieBillRX350
