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Val Ward Cadillac Inc

Fort Myers, FL

Overview
Employees
Reviews
Vehicles
4.8
630 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 50 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 6-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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12626 S Tamiami Trl

Fort Myers, FL

33907

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Showing 630 reviews

March 17, 2024

Sam did a great job as a salesman with our new car purchase at Val Ward Cadillac. More

by JJSALSMITH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Vince
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

Val Ward Cadillac Inc responded

Thank you for your kind review; we are happy to pass along your comments to Sam here at Val Ward Cadillac, Inc.! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
March 17, 2024

I dealt with Bill Griffith as my salesman very helpful and knowledgeable he was a pleasure to work with. More

by horndog1027
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Bronson she was helpful with allour paperwork
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Mar 19, 2024 -

Val Ward Cadillac Inc responded

We're glad to hear you found our staff was so knowledgeable and helpful! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
March 16, 2024

By far the quickest and painless car buying experience ever. Jay is a true professional. More

by henderson336
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Severson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Lentz
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Mar 20, 2024 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
March 16, 2024

We received excellent care from Brandon in service and will always use Val Ward for all our automotive needs.. More

by tron88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie, parts manager and Donna in records , Brandon Lentz
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Mar 20, 2024 -

Val Ward Cadillac Inc responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We can't wait to see you again, have a great day.

Helpful
March 15, 2024

Val Ward has outstanding service representatives. Always on top if every concern and a willingness to listen and help with all your service issues. More

by VICKIJIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Val Ward Cadillac Inc responded

Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
March 15, 2024

Our sales person Julio Martinez did a great job helping through the whole process, after a few calls and texts we found the right Lyriq for me. He did have to talk with his manager a few times helping our More

by Joe G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julio Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : paul
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Mar 19, 2024 -

Val Ward Cadillac Inc responded

Joe, we're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. Thank you again for choosing Val Ward Cadillac, Inc. and we hope to see you again.

Helpful
March 14, 2024

Everyone very friendly, professional and knowledgeable on the product and process. Eager to make sure that customer had good understanding as well!! More

by KATIE1012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Griffin Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2024 -

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

Helpful
March 11, 2024

Brandon is great and he is good at keeping the customer informed. I will always return here for service. More

by JMILLER4078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lentz
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Mar 14, 2024 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
March 09, 2024

FI am new to the area, first time to the dealership. The service staff was outstanding. I will definitely be coming back! More

by dean_drougas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2024 -

Val Ward Cadillac Inc responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Helpful
March 08, 2024

Wireless charging not installed . Cadillac accessory was listed as fitting my vehicle. Premium luxury vehicle should have wireless charging already included. Had it on my Chevy and GM More

by M2312S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Walters
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McKinney
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Val Ward Cadillac Inc responded

Hello and happy Monday to you! We are sorry to hear about your frustrations with the lack of Wireless charging in your vehicle. Cadillac’s Accessories portal is exceptional when it comes to quickly and easily finding OEM additions for your vehicle. However, as with any website, errors are possible due to the number of complex variables involved. It was our pleasure to try to retrofit the part for you, but there are limitations to what the dealership can do if necessary underlying wiring and technology are different. As this was the case with your part, our manager was happy to help initiate the return process promptly. We appreciate your business and hope you have a great start to the week.

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