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Val Ward Cadillac Inc - Service Center

Fort Myers, FL

4.7
606 Reviews

606 Reviews of Val Ward Cadillac Inc - Service Center

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November 08, 2024

Stopped in without an appointment. Jamie came right out to meet us and arranged to have our XT-4 serviced and cleaned right away. Really appreciated his willingness to help. More

by JOHNOBLAK
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 04, 2024

The assistance of the customer service dept was helpful and appreciated, but the cost of the repair was absurd.. I don’t necessarily blame Val Ward Cadillac, but they didn’t seem to mind the abusive pricin More

by CBYRNE9999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2024 -

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

November 03, 2024

Allan has always been able to advocate for the cars and services provided. Thank you Allan! More

by anthony.parkergracie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Val Ward Cadillac Inc responded

Thank you for your kind review; we are happy to pass along your comments to Allan here at Val Ward Cadillac, Inc.! We look forward to your next visit! Take care!

November 02, 2024

The salesman that I worked with on this purchase was great to deal with and made the deal easy and enjoyable. More

by JANEWLAND
Recommend Dealer
Yes
Employees Worked With
Fred Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Val Ward Cadillac Inc responded

Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 01, 2024

All staff member treated my visit with the upmost importance. Treated my vehicle like it was their own. More

by dczoschke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Gomez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bonnie - 5 stars !!!!
Nov 05, 2024 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 30, 2024

Jamie was very helpful and professional. He advised me exactly what I needed and provided me to and from transportation. I highly recommend Jamie as a service advisor and will continue my li More

by Paul S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

Val Ward Cadillac Inc responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 28, 2024

ValWard consistently strives to ensure their customers are satisfied and to provide all of the required services. More

by JHONEYWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

October 28, 2024

Pleasant service. On time with my appointment. Waiting area clean and the snacks made a nice touch. More

by tscragg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 26, 2024

You sold me a 3 yr old Cadillac w a bad battery which I had to replace for $550 in Maine last summer & tires that weren’t safe. Thx for replacing the tires for no charge. I appreciate Jamie & his service. More

by dhonan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Val Ward Cadillac Inc responded

We really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

October 26, 2024

My service advisor was awesome as always. Got me an appointment that was perfect with my schedule. One at the dealership Dave was again and as always very professional taking care of my serv More

by DONCZOPEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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