Val Ward Cadillac Inc - Service Center

same issues with car since day one. ..back up camera stops working every time I arrive back in Florida from NY (approximately once a month). They kept my car, sent me home in a disgust ..back up camera stops working every time I arrive back in Florida from NY (approximately once a month). They kept my car, sent me home in a disgusting uber that was filthy and smelled like marijuana... picked car up the next day and got an attitude... car was fixed with a "hard reset" they just unplugged the battery and fuse and replugged....they had to keep my car overnight for that and send me home in a gross uber? Service people at Val Ward have attitudes and are not super helpful. I've purchased three Cadillacs from this dealership in the last 3 years and I'll never buy another one! Not to mention when in February it broke down on a 3 hour trip I was taking...the fuel pump module failed (a KNOWN problem evidently, which SHOULD BE A RECALL before someone gets KILLED!!!) Thank GOD I had gotten off the highway where I would've literally been driven over by a truck as the accelerator just stopped working and the car just rolled to a complete stop!!! I was stuck on the side of the road with my 89 year old mother....I called Val Ward as my car had less than 3k miles on it and they did NOTHING to help me! I'm so thankful for Huston Cadillac in Lake Wales! They went OUT OF THEIR WAY to help me. They took my car right in, sent someone to another dealership to get the part, fixed my car and sent me back on my way within two hours! They're the best! Val Ward is the WORST! More

Great experience at Val Ward Cadillac. From the service rep to the techs everyone was friendly and thorough in providing services and updating me on my vehicle’s status. As always, very sa From the service rep to the techs everyone was friendly and thorough in providing services and updating me on my vehicle’s status. As always, very satisfied with the dealership. More

Service Advisor (Jamie) and all of the other Service Personnel were very accommodating. Enthusiastic, knowledgeable, and always highly professional during our interactions. Perfect ambassadors for the Personnel were very accommodating. Enthusiastic, knowledgeable, and always highly professional during our interactions. Perfect ambassadors for the iconic Cadillac! More

Always great service, Jane Flesch has always made the experience less stressful. Repairs are spot on, professional service from everyone. experience less stressful. Repairs are spot on, professional service from everyone. More

The service personnel were knowledgeable and professional. I dropped my vehicle off at 5:30 and received a phone call from Karina before noon the next day letting me know what the issue was and professional. I dropped my vehicle off at 5:30 and received a phone call from Karina before noon the next day letting me know what the issue was and that it would be ready by end of day. Great customer service! More

Jane is always a delight . .. as is the whole Val Ward team. They listen to your concerns and find solutions. .. as is the whole Val Ward team. They listen to your concerns and find solutions. More

I was pleased with the service I received plus the Uber transport home and then the car was dropped off after being repaired. The labor was much higher than I thought fair but that was not negotiable and I transport home and then the car was dropped off after being repaired. The labor was much higher than I thought fair but that was not negotiable and I didn’t have any coupons with me so I didn’t get any discounts but overall I’m pleased. Hopefully I will not need any new repairs done in a while More

Found my contact at the repair department (Bonnie Hamm) was a well informed and articulate lead person to deal with during our repair. She was able to estimate the day we could drop off car and was within was a well informed and articulate lead person to deal with during our repair. She was able to estimate the day we could drop off car and was within one day of completion of repairs. She managed to have the repair cost come in under the first quote and the work on the car was exemplary. We highly recommend the Val Ward Cadillac repair facility and especially the staff. PS My car is not a Cadillac, a Ford actually, but we were treated as if we just bought a new Caddy. More

Engine won"t turn off when I stop (ever) I was told there was a lot of reason and I was sent on my way Like A/C The way I drive and possible the battery. Nothing was checked . Nor did they take it for a was a lot of reason and I was sent on my way Like A/C The way I drive and possible the battery. Nothing was checked . Nor did they take it for a test drive to check out why it doesn't work. I left feeling that they didn't care . More

Always bring my 2013 CTS Coupe to Val Ward. Great service, especially Jane Frisch I wouldn't trust my car to anyone else except myself Great service, especially Jane Frisch I wouldn't trust my car to anyone else except myself More