Val Ward Cadillac Inc - Service Center

Karina was fantastic. I went to have tire pressure checked…new tire needed. Karina was aware I needed to get to work and offered transportation. Kept me aware of accurate w I went to have tire pressure checked…new tire needed. Karina was aware I needed to get to work and offered transportation. Kept me aware of accurate wait time. Brake sensor was triggered.Karina attempted to reset but I was given a loaner to make it to work. She was apologetic and understood my situation. TREMENDOUS service…upon entering my loaner a gentleman approached to see if I had concerns before leaving. Such a wonderful experience with exemplary customer care More

David did AN EXCELLENT JOB FOR ME. IN CHECKING IN AND CHECK OUT OF MY CAR. IN CHECKING IN AND CHECK OUT OF MY CAR. More

They so great on taking care of customers. They will tell you what you need done and gets done. I feel like home when I visit this place. They will tell you what you need done and gets done. I feel like home when I visit this place. More

David did an excellent job ensuring that I received credit for tires that wore out far too soon. He also ensured that th appreciate coupons were applied. credit for tires that wore out far too soon. He also ensured that th appreciate coupons were applied. More

Service was smooth and quick. Wait time was short for the service performed. Very professional. Wait time was short for the service performed. Very professional. More

Dave McKinney is superior. This is my fifth Cadillac. That is an indication of the quality of service and expert Advisors. This is my fifth Cadillac. That is an indication of the quality of service and expert Advisors. More

Great service! Always professional! Highly recommend.. Fast and reasonable. Jane is the best.. don’t hesitate. Always professional! Highly recommend.. Fast and reasonable. Jane is the best.. don’t hesitate. More

Val Ward was the dealer we decided to purchase our vehicle from after dealing with so many dishonest dealerships. When you see their price, that is the price you pay. I walked out of multiple dealer vehicle from after dealing with so many dishonest dealerships. When you see their price, that is the price you pay. I walked out of multiple dealers before buying this vehicle. Go see Charlie! More

They always let you know everything up front if anything needs immediate attention.Customer service is always very professional needs immediate attention.Customer service is always very professional More

Service tech Jamie … excellent kept me up dated … arrived half our early … service in my opinion was far too slow … half our early … service in my opinion was far too slow … More