Val Ward Cadillac Inc - Service Center

Highly recommend Val Ward Cadillac for all your Caddy needs! The customer service here is consistently top notch. The entire team is friendly, welcoming, professional, and always accommodating. Jane and needs! The customer service here is consistently top notch. The entire team is friendly, welcoming, professional, and always accommodating. Jane and Jamie in the service department are exceptionally knowledgeable and always go above and beyond to ensure customer satisfaction. The sales department is equally impressive - they go out of their way to make sure you’re happy with your purchase! Val Ward also offers a wide selection of new and quality pre owned cars to choose from, making it easy to find the right fit. There’s a reason Val Ward has been rated ‘Dealer of the Year’ for 8+ years! Every visit is an exceptional experience that sets them apart, 10/10 rating! More

All things we need are done here. Thank you for the good oil change experience there Thank you for the good oil change experience there More

I had a 2012, 2019 and now a 2024 Escalade. The first two were serviced by Devoe and I was a little hesitant to swith to Val Ward becuase of the 30 mile difference in my drive. I am VERY glad I The first two were serviced by Devoe and I was a little hesitant to swith to Val Ward becuase of the 30 mile difference in my drive. I am VERY glad I did. Val Ward welcomed me on a Saturday for an emergency visit (tire change). Karina and everyone I interacted with were excellent and made me feel welcome. I was in and out in an hour! I could not be more pleased. More

Jamie and all the staff I encountered were pleasant and friendly. The service was completed promptly and the car was washed. The waiting room was comfortable and neat. Overall a great experience. friendly. The service was completed promptly and the car was washed. The waiting room was comfortable and neat. Overall a great experience. More

Friendly and courteous service people who go the extra mile. Great communications kept me up to date on the repair situation. mile. Great communications kept me up to date on the repair situation. More

Always do what I want when my vehicle gets serviced. Jamie always keeps me informed on my maintenance schedule and takes great care of me when I get service completed at Val Ward. Jamie always keeps me informed on my maintenance schedule and takes great care of me when I get service completed at Val Ward. More

Service advisor was good. The waiting room is comfortable. Timely service and the updates on the screen in the waiting room is helpful. The waiting room is comfortable. Timely service and the updates on the screen in the waiting room is helpful. More

Every time I had to have work done on my car they have always gave me great service always gave me great service More

jamie takes pride in customer care and follows up of quality of the repair personally each time quality of the repair personally each time More

Seamless service with a short wait for oil change to and tire rotation Great staff and customer care tire rotation Great staff and customer care More