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Val Ward Cadillac Inc - Service Center

Fort Myers, FL

4.7
602 Reviews

602 Reviews of Val Ward Cadillac Inc - Service Center

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April 21, 2025

Every time I had to have work done on my car they have always gave me great service More

by TAMMYBEYER23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Val Ward Cadillac Inc responded

Thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

April 19, 2025

jamie takes pride in customer care and follows up of quality of the repair personally each time More

by vidaz28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!

April 19, 2025

Seamless service with a short wait for oil change to and tire rotation Great staff and customer care More

by jje1136502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

April 16, 2025

everything went really well. Clean shop, nice employees and smiles all around. Definately a good place to have service done. More

by Icanrace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Icanrace responded

I had another successful service visit. This is the only place in town that can efficiently get any type of service work done in a timely manner. A+

Apr 16, 2025 -

Icanrace responded

Service was done as expected. This dealership has a great team that works together and communicates well. I will not go to another service department to have service done on any of my vehicles. I even have a Ford and a Kia that I will continue to service here as well.

April 15, 2025

Great service never been treated like a king at a dealership before I love it More

by JROUSSEAU305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

Val Ward Cadillac Inc responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

April 13, 2025

Jane is always great. Give her a raise. All in all more than a positive experience More

by MARILYN6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2025 -

Val Ward Cadillac Inc responded

We're happy you found Jane to be so supportive during your experience here at Val Ward Cadillac, Inc.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 11, 2025

They always take care of you Other dealerships don’t even come close to Val Ward More

by GODLY30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Val Ward Cadillac Inc responded

Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

April 10, 2025

The dealership was wonderful to work with I give them a five star. They are wonderful. More

by MARK@MTLCOMPANIES.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

April 08, 2025

The appointment and communication were great as well promptly completed service. The price for oil change and tire rotation of $150 was excessive. I will probably not get my oil change and tire rotation More

by pnjreinke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Val Ward Cadillac Inc responded

Thank you for the kind note regarding your advisor. She will be thrilled to read it! We also appreciate your business and feedback regarding pricing. One factor we would humbly mention is that we only use full-synthetic oil in our fluid changes, which can definitely carry an additional cost in comparison to traditional mineral or semi-synthetic blends. There are many "quick change" fluid company's out there that use varying qualities of oil, but we feel the benefits in lubrication and mechanical longevity with full-synthetic outweigh the added expense. We also try to provide a little extra value such as a multi point safety inspections, factory trained technicians, and complimentary car washes during your visit. When comparing synthetic to synthetic price points, we price to stay very competitive! Thanks again, and have a great end to your Tuesday.

April 07, 2025

same issues with car since day one. ..back up camera stops working every time I arrive back in Florida from NY (approximately once a month). They kept my car, sent me home in a disgust More

by Unhappy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Martin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Val Ward Cadillac Inc responded

Good Afternoon. We are sorry to read your note and to hear of your disappointment. We offer Luxury Uber services, which are catered for businesses, as a convenience for some customers servicing with us. We normally receive great reviews from patrons that have used their services, but we apologize if your experience was as poor as noted. We would never insist on one of our customers riding in the described conditions and we would have happily found an alternative form of transportation if brought to our attention. Our Service Manager would be happy to speak with you promptly when you can spare a moment, if you would be willing to provide us with at least a name and number so we may follow-up. You may also send us a confidential email note via our website. We look forward to hearing from you and hope you have an exceptional start to your week.

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