Val Ward Cadillac Inc - Service Center

I was in for service on March 14, 2025, for an oil change, a 3-point flush, and my Tire Monitoring System light was on. Those repairs were made, and I left the shop after paying the $637. On my way ho change, a 3-point flush, and my Tire Monitoring System light was on. Those repairs were made, and I left the shop after paying the $637. On my way home, I started to receive a message on my dash that my power steering assist was reduced. In addition, my AC was blowing hot air, and my car’s temperature gauge was not moving at all. I came back in the following morning for those items to be addressed. I was told that my thermostat needed to be replaced, and it would be around $1500. My husband and I ok’d the work, despite the fact that the vehicle was fine before Val Ward touched it, and we left. At 8:15am, we received a phone call that our spark plugs needed to be replaced, and it would be much cheaper to do it now since the housing unit would already be opened and a part to take care of the thermostat. We ok’d that RO as well. At 11:52am, we received a call that the vehicle was ready. First, I want to say that Jane is fantastic! I would not want any other service advisor assigned to my vehicle. She truly is an asset to Cadillac. My issue is with the total charges for the bill. We were charged $208.88 for the thermostat and corresponding parts, and a whopping $1,069.09 in labor. In addition, we were charged $149.94 for the spark plugs, and another $150 in labor. That is $1,219.09 in labor alone!! For not even 3.5 hours of work! That amounts to $348.31 per hour for labor, assuming our vehicle was actually worked on for 3.5 hours (it wasn't). I am very disappointed and upset over this. I did contact Val Ward right away, and as of yet, I have had no response. UPDATE - Day 1 after receiving the vehicle - we did not drive it. Day 2 - we had to have it TOWED back to Val Ward because the vehicle was overheating. Why? The "certified" tech forgot to seal the coolant pipe and the vehicle had absolutely no coolant in it. Brillant. Run far and fast from this place. More

Jamie go's above and bey and to help the customer and does a great job. does a great job. More

Val Ward has become our second home for our 2010 Escalade. And no, not for recurring like issues. Val Ward Cadillac is the place to go to get issues resolved, period. While all of the service agent Escalade. And no, not for recurring like issues. Val Ward Cadillac is the place to go to get issues resolved, period. While all of the service agents at Val Ward Cadillac are equally worthy of great praise and recognition I would be remiss for not stating the constant extra efforts put forth by one Jane Flesch. Jane is always courteous, understanding and most of all helpful to your situation. If the issue can be fixed, Jane will get it solved and in a timely minor. Val Ward Cadillac can be proud of their service department, from the person who loggis your vehicle in to the person who hands you the keys when you pick it up. Kudos to the Val Ward Service Crew and to Val Ward Cadillac for recognizing the importance of a fine service center. More

Todos son muy amables y cordiales atendiendo a los clientes, me siento en familia cuando estoy ahi. clientes, me siento en familia cuando estoy ahi. More

Love coming to Val Ward! Big thanks to Jim Gedra for always being super helpful! Big thanks to Jim Gedra for always being super helpful! More

David in service went to bat for me with a warranty program I purchased through Crest Cadillac in Milwaukee. He was able to get the work needed to be done paid for. He went above and beyond. program I purchased through Crest Cadillac in Milwaukee. He was able to get the work needed to be done paid for. He went above and beyond. More

Strong performance--not cheap--though VERY GOOD! Best, Bill F. LaPlante II Exec. Dir./mediaalliance.com Outdoors & Environment Editor Florida Country & Coast/magazine & podcast Best, Bill F. LaPlante II Exec. Dir./mediaalliance.com Outdoors & Environment Editor Florida Country & Coast/magazine & podcast More

I was happy with the personal and enjoyed a great experience with everything that deals with my car experience with everything that deals with my car More

Dave is always available and he is very efficient in helping.. I can always count on him. helping.. I can always count on him. More

Nice lounge. The vehicle came in with a check engine light which came on enroute the dealer and not part of the service appointment but they were able to that pr The vehicle came in with a check engine light which came on enroute the dealer and not part of the service appointment but they were able to that problem in short order with a replacement part on inventory. More