Val Ward Cadillac Inc - Service Center

David in service along with Trey did a great job getting my Escalade repaired quickly my Escalade repaired quickly More

Great services, excellent customer service and always willing to help me with my vehicle needs willing to help me with my vehicle needs More

Part was ordered and Warranty repair was performed in a timely manner. Easy to drop off and ready when promised. timely manner. Easy to drop off and ready when promised. More

Honest service manager. Never suggests service I don’t really need. So happy to have found a service department I can trust. Never suggests service I don’t really need. So happy to have found a service department I can trust. More

Everyone was very friendly and helpful. The repairs were done quickly. I was able to view photos of the work. And when I came to pick up my vehicle it was starting to rain so they had me pu The repairs were done quickly. I was able to view photos of the work. And when I came to pick up my vehicle it was starting to rain so they had me pull into the open garage door to avoid getting wet. Top notch service! More

I wouldn’t t get another vehicle from them if they insist on the dupont t warranty like they did when I purchased car. Had no choice if you want car you must take warranty . $2k Called with issue sorry THA on the dupont t warranty like they did when I purchased car. Had no choice if you want car you must take warranty . $2k Called with issue sorry THATSnot covered But we will give a courtesy detail oh thank you $2k for a detail what a deal More

Staff was pleasant. Service was extremely quick. Waiting area was clean with coffee, snacks, electric outlet in case you need to charge your phone and a TV. Service was extremely quick. Waiting area was clean with coffee, snacks, electric outlet in case you need to charge your phone and a TV. More

Very efficient. My issues are always completed in a timely manner and I have always been able to get an appointment scheduled when needed. My issues are always completed in a timely manner and I have always been able to get an appointment scheduled when needed. More

Felt customer service was lacking. The opportunity was lost when I said no to the service on the car because I didn’t want to put that much money into it. I would start looking for a n The opportunity was lost when I said no to the service on the car because I didn’t want to put that much money into it. I would start looking for a new car. No suggestion to call salespeople to show me cars. Then charged me a ridiculous amount for diagnostics. I left the lot and drove to another dealer and purchased a new car. More

I recently brought my Cadillac XT4 in for service at Val Ward and I couldn’t be more satisfied with the experience. From the moment I arrived, the staff was friendly, professional, and attentive to my conce Ward and I couldn’t be more satisfied with the experience. From the moment I arrived, the staff was friendly, professional, and attentive to my concerns. My service advisor, Jane Flesh, was knowledgeable and kept me informed every step of the way. They took the time to explain what needed to be done and made sure I was comfortable with the service plan before moving forward. The work was completed in a timely manner, and my vehicle was returned to me clean and running perfectly. It’s clear that this service team takes pride in their work and values customer satisfaction. I truly appreciate the attention to detail and the extra effort they put into making sure everything was done right. Highly recommend Val Ward Cadillac if you’re looking for top-tier service and a team you can trust with your vehicle. I’ll definitely be returning for all my future maintenance needs. More