Val Ward Cadillac Inc - Service Center

* everything was great . .. ***** Except either the mechanic or whomever brought vehicle from mechanic into the bay for me to drive out..... Put their greasy / dirty arm on .. ***** Except either the mechanic or whomever brought vehicle from mechanic into the bay for me to drive out..... Put their greasy / dirty arm on my door arm rest. * My brand new Escalade with very light / cream colored leather. They did clean if for me and apologized but I was extremely pissed off. So I would advise them strongly not to do such in the future ... aka Use Their Brain and be Respectful to your customers vehicle. Karina was wonderful again apologized and fully understood my issue.... but it was it was not her fault / she did not do it. You should ask her who did it and address it directly with them. More

The service advisors at the dealership are always friendly. They keep me informed as the work is being done. friendly. They keep me informed as the work is being done. More

Everyone is concerned and attentive particularly Karina Gomez. That also goes for all the workers when you first bring your car in for service. They actually remember who you are. Gomez. That also goes for all the workers when you first bring your car in for service. They actually remember who you are. More

The service gentleman was very, very thorough and very polite. It was a pleasure to have him to fix the problem with my Cadillac. I would recommend him for anything. polite. It was a pleasure to have him to fix the problem with my Cadillac. I would recommend him for anything. More

ValWard is the ultimate best service I've ever had. That's why I keep going back to buy. Jane & Dave are superior. Miss Dan he was a staple there for sure. That's why I keep going back to buy. Jane & Dave are superior. Miss Dan he was a staple there for sure. More

Awesome customer service. Jane is exceptional. Always explains in detail what needs to be done! Jane is exceptional. Always explains in detail what needs to be done! More

Jamie is usually my service advisor but was off the day I came in. Karina took great care of me so as always, the service was great. came in. Karina took great care of me so as always, the service was great. More

Jane is an excellent advisor. Steve the service manager worked to find the best price for my tires. Steve the service manager worked to find the best price for my tires. More

They are professional,nice easy to talk to. We like them. They do good work. We like them. They do good work. More

Best customer service ever! Next day maintenance available. Pick up offered I received a great service in timely manner! Next day maintenance available. Pick up offered I received a great service in timely manner! More