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Val Ward Cadillac Inc - Service Center

Fort Myers, FL

4.7
606 Reviews
Call Service Center (239) 939-2212

606 Reviews of Val Ward Cadillac Inc - Service Center

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December 15, 2024

Service was excellent from Karina Gomez. Thanks for the careful attention to details and speed. More

by caddyats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 13, 2024

We are very fond of the people that we are dealing with at Val WArd. Justin has been very caring and helpful as well as Jane in service. More

by sirron3gv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. We are always more than happy to assist you if anything else comes up. Take care!

December 13, 2024

Wonderful service, especially from Allan and Lisa. Best we have ever had. We will definitely recommend. More

by CRLMCARNEY
Recommend Dealer
Yes
Employees Worked With
Allan Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa in the finance dept.
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Dec 20, 2024 -

Val Ward Cadillac Inc responded

Reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Val Ward Cadillac, Inc.!

December 13, 2024

Still waiting for the recall part. Bern’s a couple of weeks now. Was hoping to get this resolved sooner. More

by mtroin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Val Ward Cadillac Inc responded

Hello Mtroin! We can all appreciate how frustrating it can be waiting for parts to arrive, particularly those in high demand such as recalls. We don't have much information in which to reference on Dealer Rater, but if you would like to reach out to your advisor you have been working with, we would be happy to see if there are any additional measure we can take to escalate your case. Please let us know. Have a great start to your week and a great holiday season!

December 12, 2024

Jamie always goes up and beyond to help me! Every time I come there, he has all my concerns taken care of without any snags. He is a pleasure to work with. More

by JDEEMS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2024 -

Val Ward Cadillac Inc responded

Thanks for your praise and kind comments about Jamie. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 09, 2024

My advisor kept me well informed and the work performed was as expected. Always a good visit at this dealership. Lots of good people! More

by ICANRACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be supportive during your experience here at Val Ward Cadillac, Inc.. Feel free to reach out to us if you need anything. Have a wonderful day.

December 06, 2024

Both broken parts wete replaced. Door guards were added to car. Jane is an excellent service representative. More

by judithgiorman484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Griffith
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Dec 12, 2024 -

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 05, 2024

I always get the best service when I bring my car in for service. Never have any complaints! More

by STEPHANIEBAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2024 -

Val Ward Cadillac Inc responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 01, 2024

You will be loosing a FANTASTIC employee when Dan retires. He is devoted and goes out of his way to help. He is very special. More

by RABASKETS50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan in service dept
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Dec 03, 2024 -

Val Ward Cadillac Inc responded

Thank you for your kind review; we are happy to pass along your comments to Dan here at Val Ward Cadillac, Inc.! We are always more than happy to assist you if anything else comes up. Take care!

November 30, 2024

Jane the our service person is always good to work with. The car was clean when we got it back. I requested no car wash. They read it this time on the invouce. More

by dgwarn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. If you have any further questions, please give us a call. We're always happy to help!

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