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Val Ward Cadillac Inc - Service Center
Fort Myers, FL
692 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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692 Reviews of Val Ward Cadillac Inc - Service Center
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May 31, 2025
He is a nice guy, but very scattered and inattentive. He told me I would be there for 1.5 hours, and instead I was there for nearly 3 hours. Further, I was forced to pay $250.00 for lug nuts I told him I He told me I would be there for 1.5 hours, and instead I was there for nearly 3 hours. Further, I was forced to pay $250.00 for lug nuts I told him I didn't want. I then had to speak with the service manager who said that they'll change-out the lug-nuts and refund my card. So, in order to get my $250 back, I'd have to drive over an hour each way -- PLUS the time I'd have to be at the dealership for them to do the swap. I'm considering just disputing the charge with my credit card company. More
by JEFF@JEFFPOPICK.COM
Verified CustomerEmployees Worked With
Jamie Martin
May 31, 2025
great job as always by Dave! work was performed as explained by Dave when car was dropped off work was performed as explained by Dave when car was dropped off More
by CDSPGH09
Employees Worked With
May 30, 2025
The service provided at Val Ward Service Dept. and Dave in particular has been way beyond my expectations, simply outstanding. I would never go to another dealership for purchase or service. and Dave in particular has been way beyond my expectations, simply outstanding. I would never go to another dealership for purchase or service. More
by ROBERTBERANEK
Employees Worked With
May 26, 2025
The car looked excellent upon its return. It had been cleaned with excellent detail. The repair work was completed on time and looks great. Thank you to all involved in the repair It had been cleaned with excellent detail. The repair work was completed on time and looks great. Thank you to all involved in the repair More
by AMERICANNEIGHBOR
Employees Worked With
Bonnie Hamm, Scott the body man
May 26, 2025
Dave was so helpful. That is always a plus to have great service. Won't go anywhere else. That is always a plus to have great service. Won't go anywhere else. More
by PSU1BIG10
Employees Worked With
May 17, 2025
Very pleasant experience, professional folks doing good work taking care of the customer. It was definitely a Cadilac experience. work taking care of the customer. It was definitely a Cadilac experience. More
by dohoman
Employees Worked With
Other Employees :
Jamie Martin
May 16, 2025
Always very knowledgeable and professional. Dave service manager is top quality. Even when you’re really busy, they made things move well. Dave service manager is top quality. Even when you’re really busy, they made things move well. More
by GLENLOWNSBERY
Employees Worked With
May 07, 2025
This place is great. The service area is spotless and well-maintained. The people are friendly and professional. They take care of your service needs quickly and efficien The service area is spotless and well-maintained. The people are friendly and professional. They take care of your service needs quickly and efficiently, and do not waste your time. I highly recommend this dealership service department. More
by PGGator
