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Valenti Audi

Watertown, CT

4.1
93 Reviews

600 Straits Turnpike

Watertown, CT

06795

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93 Reviews of Valenti Audi

January 25, 2012

After a long drive from Manhattan it was a great relief to arrive at Valenti Audi. I have been frustrated by the local availability so decided to take the journey.. am I glad I did. The clean large and wel More

by Greydoc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob R.
October 24, 2011

If you're looking for an Audi this is the dealership to visit. A friend of mine had purchased a used S4 and recommended I visit this dealer myself. I worked with Alan Sholtis while shopping for a used Audi More

by r3dlined
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Sholtis, Alan Sholtis
September 29, 2011

I recently purchased a certified used Audi A8L from Valenti AutoCenter, working with Alan Sholtis. I found the car through the internet. They had the best selection of certified used cars, every one More

by crstal1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Sholtis, Alan Sholtis
August 05, 2011

An overall wonderful experience; I have been driving the same car for 10 years and Robin at Valenti Audi made my trade – in / new car experience easy and met my expectations around price. I would recommend More

by brefici
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin Raderman
July 24, 2011

My wife and I found an A3 3.2 DSG at Valenti Motors through AutoTrader. Dealt with Matt Degruttola and Steve Pinkerton. Great experience overall. We live outside of Philadelphia so were a bit nervou More

by cotense
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Degruttola, Steve Pinkerton, Matt Degruttola
June 03, 2011

On June 3, 2011, we purchased a 2008 Audi TT. The car is beautiful. Our salesperson was Corina Hughes. Corina was so helpful and never pressured us. She did everything she could to make the buying experienc More

by gris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corina Hughes
May 24, 2011

I purchased a CPO Audi and of course there's no way to prove any of my claims, but I truly think they dropped a couple hundred off in negotiating the price, then while "washing" my car, they swapped batte More

by Fragolina13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Henry, Steve Pinkerton
Jan 24, 2012 -

Valenti Audi responded

Every once and again, there comes a customer that we don't satisfy 100% and apparently this is one such case. If this customer reported a dead battery to us soon after delivery, we would have brought her a new car to use for the day, replaced her battery free of charge, and delivered her car back to her re-cleaned and filled with fuel without charge. Regarding the salesperson attempting conversation, perhaps he tried too hard while waiting for paperwork and vehicle cleaning. Neither do we intentionally misrepresent equipment levels in automobiles we sell. Regarding the amount of time it takes to buy and take delivery of a new automobile, it isn't a five minute process. Perhaps we may have underestimated the time commitment needed to complete the transaction? In all of the years I have worked at Valenti I have never witnessed the company perform as poorly as this consumer describes. So even if you 'hate' auto dealers, you can count on Valenti Audi to do the right thing. If that makes us 'just like any other dealer', then our industry has come a long way.

Jan 24, 2012 -

Fragolina13 responded

Thanks for your response. I am happy to provide you with my address if you would like to mail a check to reimburse me for my battery costs as well as the CPO warranty deductible and/or the costs for resetting my keys. Since I was driving out of state the next day, returning was not feasible, and I did not think you would drive eight hours to loan me a car and fix the battery.

April 25, 2011

Recalculate your numbers (purchase fees) because they will overcharge you and they may not deliver on their promises. They still owe me money on overcharges and they clearly don't value customer service. More

by Katie65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Pinkerton and Valenti Junior
April 21, 2011

Robin provided an outstanding customer experience for my wife and me - he walked us through all of the features of our new car providing thorough and thoughtful insight and council, introduced us to the ser More

by WNeary
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Raderman
January 19, 2011

I drove up from Philadelphia to Watertown, CT -- a 4 hour trek -- at the behest of Robin Raderman, because he assured me that he had a clean, excellent buy on a pre-owned Audi. I made the trip and was not d More

by Jdp19444
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin Raderman