Vallejo Hyundai

Vallejo Hyundai responded

Thank you for your wonderful feedback. We’re thrilled to hear everything went great and that Gabe provided an excellent and accommodating experience. Delivering a smooth, welcoming process is what we strive for, and your recommendation means a great deal to us. We appreciate your support and look forward to helping you again at Vallejo Hyundai. Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you for the great feedback. We’re glad to hear your buying experience was smooth and informative. Providing a no-pressure environment while making sure every question is answered clearly is exactly what we aim for. We appreciate you choosing Vallejo Hyundai and hope you’re enjoying your new vehicle! Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you for the honest feedback, rodven. We’re glad to hear the process was smooth overall and that you were able to get the deal you wanted—that’s always the goal. I do want to acknowledge the wait time in finance. Being understaffed is not the experience we want to deliver, and we’re actively working on improving our staffing and process flow so customers can move through that final step more efficiently. We appreciate your patience and your business. Enjoy your new vehicle, and thank you again for choosing Vallejo Hyundai. Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you for the great feedback. We’re glad to hear the process was clear, efficient, and exactly as expected—no surprises is always the goal. It’s especially good to know our team continued to support you after the purchase, as that follow-through matters just as much as the sale itself. We appreciate your business and your trust in us. Enjoy your vehicle! Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you for making the switch and for giving us the opportunity to earn your business. We understand that driving a little farther is a commitment, so it means a lot to hear that our team’s communication made the difference. Providing clear, consistent updates and a smooth service experience is exactly what we aim for every day. We appreciate your trust and look forward to continuing to take great care of you and your vehicle. Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you for your feedback, Bunnie. We’re glad you noticed the cleanliness of our facility and the attention to detail from our team—those are standards we take seriously every day. It’s great to hear our knowledgeable and courteous staff delivered a thorough service experience, and that returning your vehicle clean made a difference. At Vallejo Hyundai, we focus on providing a high-quality, professional service visit from start to finish, including clear communication, efficient maintenance, and a comfortable environment. We truly appreciate your trust in our service department and look forward to taking care of your vehicle again. Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you for your kind words, Esumie. We’re glad to hear you had a great experience with our team at Vallejo Hyundai. Creating a welcoming, professional environment and delivering a smooth, customer-focused car buying and service experience is always our priority. We truly appreciate your recommendation to friends and family—it means a lot to our entire team. We look forward to assisting you again with any future vehicle purchases or service needs. Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you for your feedback, Deja. We’re glad to hear your experience was pleasant and that our team delivered great customer service with a fast, efficient process. That’s exactly the kind of smooth, hassle-free experience we aim to provide every customer at Vallejo Hyundai. We truly appreciate your recommendation and your trust in our dealership. We look forward to assisting you again with any future vehicle purchases or service needs. Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you for your honest feedback. While we’re glad to hear our service representative was professional, this is not the level of thoroughness or attention to detail we expect from our team. Not being able to identify the root cause of the battery issue, the repeated concern with the squeaking seat, and especially returning your vehicle with the battery compartment not properly reassembled are all unacceptable. On a vehicle that’s only a year old, these concerns should be clearly diagnosed and resolved—not revisited multiple times. We take this seriously and would like the opportunity to correct it properly. I’d like to personally have our service leadership review your visit, ensure the seat concern is addressed correctly, and confirm the battery system is fully inspected and reassembled to factory standards. Please reach out to me directly so I can get this handled end-to-end and restore your confidence in our service department. We appreciate your feedback—it helps us improve where it matters most. Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you for your feedback, Darius. We’re glad to hear you had a pleasant and easy car buying experience with our team at Vallejo Hyundai. Providing transparent pricing, flexible negotiation, and strong value through service and warranty options is something we take pride in. We do apologize for the long wait time you experienced—that’s an area we’re actively working to improve so the process is not only smooth, but also efficient from start to finish. We truly appreciate your business and your feedback, and we look forward to assisting you again in the future. Aiman Saleh General Manager