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Van Bortel Ford
East Rochester, NY
529 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 529 reviews
October 27, 2020
Terrible service department. Took my truck in for a NYS inspection and my engine light on. they told me I needed $4500 in repairs just for it to pass inspection. Thought that was steep so declined work b inspection and my engine light on. they told me I needed $4500 in repairs just for it to pass inspection. Thought that was steep so declined work being done and picked up truck to get a second opinion at another repair shop. Van Bortel charged me almost $200 for “labor”?? Took to another repair place and $750 later I have my truck back and it passed NYS inspection with no more engine codes. The truck has never driven smoother and the engine misfires are gone. Van Bortel should be ashamed trying to take advantage of me because my inspection was overdue and they thought I was at their mercy. Glad I took it to an honest shop for a second opinion. I will never recommend or do business with VanBortel again. The only positive thing I have to say about them is that their office staff when I went to schedule and pick up were friendly. They tried to put one over on me and they did it with a smile. More
by Lilliem3
Employees Worked With
October 13, 2020
Always an easy process taking my car into Van Bortel Ford. Everyone is very helpful, especially Bob Crisafulli. I will definitely come back for future service appointments. Ford. Everyone is very helpful, especially Bob Crisafulli. I will definitely come back for future service appointments. More
by Aimee.fedele44
October 06, 2020
I will never bring my car anywhere else for service. Great staff! Never had an issue. Been using the service department for 7 years or so. Great staff! Never had an issue. Been using the service department for 7 years or so. More
by 760brick
Employees Worked With
October 05, 2020
Outstanding Customer service. From initial purchase to the first oil change Van Bortle is simply the best dealership. My sales person Claxton made purchasing my new truck simple. the first oil change Van Bortle is simply the best dealership. My sales person Claxton made purchasing my new truck simple. More
by cjacobs3@rochester.rr.com
Employees Worked With
September 29, 2020
Great to work with. Kept me informed as the process moved along. All the people I dealt with were friendly and I will definitely recommend Van Bortel to others. along. All the people I dealt with were friendly and I will definitely recommend Van Bortel to others. More
by kmarlowe
Employees Worked With
September 25, 2020
I’m very satisfied with the service I get here the staff are very willing to tend to do the job right I recommend them to all my family and friends are very willing to tend to do the job right I recommend them to all my family and friends More
by Juanita3872
Employees Worked With
September 09, 2020
Price was good. Everything was delivered on time. Car features were explained including setting up my Fordpass account. This is my 4th car we purchased from Van Bortel never had an issue with sales or se features were explained including setting up my Fordpass account. This is my 4th car we purchased from Van Bortel never had an issue with sales or service. More
by svandewinckel
Employees Worked With
August 31, 2020
Great customer service, exceptional people, friendly, knowledgeable, timely, very good follow up. Very good policies which start from the top. Exceptional sales experience with our work with Leo Fiorica knowledgeable, timely, very good follow up. Very good policies which start from the top. Exceptional sales experience with our work with Leo Fiorica with whom we ended up ordering a vehicle. He was exceptional, exceeding expectations in all regards, outstanding experience. More
by wcollins002
August 25, 2020
This is our 5th car purchase with VanBortel. We will continue. Alex did a great job and answered questions timely. The technical guy was Awesome! continue. Alex did a great job and answered questions timely. The technical guy was Awesome! More
by Nickbriganti05
August 08, 2020
Was contactedd once by a sales person and thats it.I was told the vehicle was available for a test srive and I replied.I dis not hear back told the vehicle was available for a test srive and I replied.I dis not hear back More
by Yankee21325
Employees Worked With
