Van Bortel Ford

Poor Service and Communications Had an appoint and said the repair would take 4-6 hours so I left the vehicle. Called mid afternoon and my vehicle hadn’t been into the shop. An hour Had an appoint and said the repair would take 4-6 hours so I left the vehicle. Called mid afternoon and my vehicle hadn’t been into the shop. An hour later received a call that it was done. Poor, just plain poor! More

Great customer service! Tom Anne and his service department truly are the best at customer service! We have 4 fords in our family and I never hesitate to have our vehicles se Tom Anne and his service department truly are the best at customer service! We have 4 fords in our family and I never hesitate to have our vehicles serviced at Van Bortel Ford. They go above and beyond to be sure the customer is informed and satisfied with all service performed. It’s rare for a dealer to take the time and explain each step of a repair and more importantly, stand behind their work. Also, their extended service hours and the ability to provide alternate transportation is just another reason why Their’s only one choice for our family. Thank you Van Bortel Ford! The Chaffee’s Fairport, NY More

Love my new Ford F 150 STX.. My salesman Paul Bowers was very comfortable to work with. No pressure to make me feel rushed in a decision to purchase. He is extremely friendly, fai My salesman Paul Bowers was very comfortable to work with. No pressure to make me feel rushed in a decision to purchase. He is extremely friendly, fair, and honest. I have previously purchased a mustang from Paul and will continue to do business with him. More

Accommodating when driver let oil life get down to 4% Van Bortel handled several phone calls with grace and made sure our Ford Edge received the best service even though we, the drivers, let the oil life Van Bortel handled several phone calls with grace and made sure our Ford Edge received the best service even though we, the drivers, let the oil life and service schedule lapse. Thank you, Van Bortel! More

Always great service I have been going there for years and they have always treated me extremely well, great customer service, very friendly and very reasonable prices. I I have been going there for years and they have always treated me extremely well, great customer service, very friendly and very reasonable prices. I highly recommend. More

Excellent I I was very pleased with everything in regards to purchasing my vehicle The only thing I was disappointed in was the exterior cleanliness of the ve I I was very pleased with everything in regards to purchasing my vehicle The only thing I was disappointed in was the exterior cleanliness of the vehicle. Not the best wash job as there were streaks on the paint & mud under the wheel wells More

Excellent! Feels like home! Every time I’ve brought my car to vanbortel they’ve treated me very professionally, but also very warmly! Top notch service with a warm atmosphere. Ex Every time I’ve brought my car to vanbortel they’ve treated me very professionally, but also very warmly! Top notch service with a warm atmosphere. Expedient, friendly, knowledgeable and very patient with all my questions. They have always been able to accommodate my needs, especially transportation wise as I normally have my children with me and need to run errands! I recommend VanBortel to everyone who asks for a reputable place to take their car! I always feel confident that my vehicle and best interests are being taken care of when I go there! More

Service I always have great professional service . Except the last one , 2 weeks ago. I was very disappointed to find A 4” scratch on my passenger side I always have great professional service . Except the last one , 2 weeks ago. I was very disappointed to find A 4” scratch on my passenger side door and a dirty front passenger seat . I didn’t report either one the scratch I f saw later that night . It looked like the air compressor gun did it , It had swirls in the scratch since I had a tire rotation. I will still go back for service there due to my past experiences and there professionalism More

Air bag recall Did a recall on my 2012 Fusion , gave us a loaner to use while they did the recall . Took a day , also did an oil change and pointed out some things t Did a recall on my 2012 Fusion , gave us a loaner to use while they did the recall . Took a day , also did an oil change and pointed out some things that we should do on the car . No pressure on doing them . Very happy with the whole procedure !! More

Amazing Experience! My salesman Claxton was patient and knowledgeable. He found me the best deal and I didn’t feel pressured into buying a car. The process was smooth and My salesman Claxton was patient and knowledgeable. He found me the best deal and I didn’t feel pressured into buying a car. The process was smooth and seamless. I will definitely be recommending him for future sales! More