Van Bortel Ford

Tops in customer service I had to take my car in for some repairs recently. As usual, Van Bortel Ford's customer service and service departments were outstanding. They communi I had to take my car in for some repairs recently. As usual, Van Bortel Ford's customer service and service departments were outstanding. They communicated what should be done, the price, and all repairs were completed in a timely manner. There were no surprises. I also loved driving the loaner car and was so thankful to have one. I was able to keep my appointments that day. I always recommend Van Bortel Ford. More

Claxton should be given Salesman of the year I have been a customer of VanBortel for years. My father-in-law for many years before he passed away. Each time we've asked for Claxton. He has been I have been a customer of VanBortel for years. My father-in-law for many years before he passed away. Each time we've asked for Claxton. He has been very helpful, efficient, and remembers us each time we've been in. He is a wonderful man and should be considered an asset to VanBortel. I told him what I was looking for and within a short time was able to find exactly what I wanted. Your gentleman who went through the contracts and billing was also very efficient and helpful. Please let these gentlemen know that because of them, I will be a VanBortel customer for future vehicles. Thank you Claxton. I'll be sure to keep you, and your family, in my prayers and thoughts every time I use my vehicle. More

Very happy as always Another great car buying experience. Not stressful. Mr. Miller makes buying a car a pleasure. I always feel the deal is fair and well explained. Another great car buying experience. Not stressful. Mr. Miller makes buying a car a pleasure. I always feel the deal is fair and well explained. More

Amazing service! My husband has bought every vehicle he has ever owned at Van Bortel and I have bout the last three there. Tom (service manager) goes above and beyond My husband has bought every vehicle he has ever owned at Van Bortel and I have bout the last three there. Tom (service manager) goes above and beyond to satisfy his customers. I wouldn't consider going anywhere else! More

Not entirely pleased My Explorer with 18K miles decided to set the serpentine belt free thanks to a pulley failure. I had it towed to your dealership because it was closes My Explorer with 18K miles decided to set the serpentine belt free thanks to a pulley failure. I had it towed to your dealership because it was closest to my residence. When contacted by the service advisor, he asked me if I had an appointment, which of course, I didn't. I was told it would be two days before my Explorer would be repaired, but t shouldn't be more than an hour to an hour and a half of labor, so it shouldn't be too costly. I reminded him it only had 18K miles and was a 2017 model year. He then said it would probably be covered under warranty. Probably....hmmm. Anyway, on a whim, I stopped on my way home from work to make sure my Explorer was locked as I have several accountable pieces of equipment stored inside. I found my Explorer parked all the way to the north end of the lot backed up to the rear access road to Wegmans.....unlocked. Thankfully, nothing was missing. I had asked the tow operator to lock it, but sis not know for sure who was responsible, but was glad I stopped to check. At the end of the following day, I was told my Explorer was ready. I grabbed my keys, signed the warranty repair, and found my Explorer unlocked in the lot. I guess that answers the mystery of who left it unlocked the day before. Now, I do not wish to berate the dealership, but I'm guessing this is a widespread problem. Being in law enforcement, this could have cost me a great deal more than aggravation of waiting two days for a repair. I could have lost vacation days for missing accountable items, or been financially responsible for their replacement. Just saying..... More

Fast and predictable Came in for a few things, alignment/ bulb out/ wipers, and vehicle went right in and work completed quickly on a Saturday afternoon. I expected a muc Came in for a few things, alignment/ bulb out/ wipers, and vehicle went right in and work completed quickly on a Saturday afternoon. I expected a much longer wait. More