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Van Bortel Ford

East Rochester, NY

4.7
527 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You! Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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71 Marsh Rd.

East Rochester, NY

14445

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Showing 527 reviews

June 20, 2019

Very happy Excellent service done in a timely manner. Free loaner cars for warranty work is always a great feature. Would highly recommend VanBortel Ford for any More

by FordFusionowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2019 -

Van Bortel Ford responded

Thank you very much!

June 20, 2019

No pressure sales experience with personal touch This is by far the best car buying sales experience I have ever had. I came to the dealership and was able to test drive the vehicle, ask questions, More

by Nkorba3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake McClelland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Coller Carpenter
Jun 20, 2019 -

Van Bortel Ford responded

Thank you very much!

June 20, 2019

The best car buying experience! I could not be more pleased with my experience at Van Bortel Ford. Every team member that I worked with was knowledgeable and friendly. I am so happy More

by carolynne79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake McClelland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Pagliaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Hawkins
Jun 20, 2019 -

Van Bortel Ford responded

Thank you so much!!

June 20, 2019

Exemplary Auto Service I brought my 2013 Mustang GT in for an air bag replacement due to a recall, and a state inspection. The service assistants were curtious and the work More

by Blad3101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2019 -

Van Bortel Ford responded

Thank you!

June 20, 2019

Amazing Staff! The Van Bortel showroom was truly amazing. The staff were extremely courteous and professional which resulted in a painless, uncomplicated buying exp More

by Lois Lane
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake McClelland
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Zemaitis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A tech person to go over the car., Alex Zielke
Jun 20, 2019 -

Van Bortel Ford responded

Thank you very much!

June 19, 2019

Excellent service I brought my car in for an oil change and inspection and I received excellent service. Friendly and professional staff. I would recommend Van bortl More

by Julie68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Gattelaro
Jun 20, 2019 -

Van Bortel Ford responded

Thank you so much!

June 19, 2019

Routine Maintenance I have always taken my F350 and my past two heavy duty trucks to Van Bortel Ford. They have always treated me like I was in a high end repair shop!! M More

by Medevac1sg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2019 -

Van Bortel Ford responded

Thank you very much!

June 19, 2019

Super service! Work was done perfectly in a timely fashion. In addition, the service person noted that I really needed new wiper blades and he replaced them. Rainy w More

by Nancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2019 -

Van Bortel Ford responded

Thank you so much Nancy!

June 18, 2019

Van Bortel Ford Dealership We did have concerns when picking up the Ford Connect Van we purchased. However The Van Bortel team gave us the respect on all of our concerns and co More

by Grandma14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Zielke
Jun 20, 2019 -

Van Bortel Ford responded

Thank you very much!

June 17, 2019

New Vehicle Purchase hassle free sales Great sales & finance team - Buying was simple, pressure free and options explained / delivered in a straight forward easy to understand manner. Great More

by FirstNewFORD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claxton Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake McClelland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Zielke
Jun 18, 2019 -

Van Bortel Ford responded

Thank you very much!!

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