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Van Bortel Ford
East Rochester, NY
527 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 527 reviews
June 17, 2019
Everyone so professional and helpful with what you want. Grateful that I was referred by Judy Merritt who had purchased her and her son car from you. Jerry was very great in keeping me abreast of how thing Grateful that I was referred by Judy Merritt who had purchased her and her son car from you. Jerry was very great in keeping me abreast of how things were going. More
by blessings
June 16, 2019
Excellent sales experience Called Steve and ordered my new 2019 Ford Ranger over the phone. Steve made my buying experience easy. I was very impressed how VanBortel was a very p Called Steve and ordered my new 2019 Ford Ranger over the phone. Steve made my buying experience easy. I was very impressed how VanBortel was a very professional company. All the salesmen wore white shirts and ties, which you don’t see anymore. I drove 230 miles from Glenmont NY to purchase my second vehicle in 2 1/2 years from the VanBortel Family. Thank you again Steve. Nick K. More
by Slicnic
Employees Worked With
June 15, 2019
The Quick Lane was great! Very easy and very little wait. Frank was very friendly and advised that they would take care of things right away. While waiting, I witnessed him engaging positively with other cust Frank was very friendly and advised that they would take care of things right away. While waiting, I witnessed him engaging positively with other customers. More
by Kmcawley1003
June 15, 2019
Van Bortel is Great We have been long time customers of Van Bortel Ford. Any of our multiple vehicle maintenance needs have been met with timely professional service. We have been long time customers of Van Bortel Ford. Any of our multiple vehicle maintenance needs have been met with timely professional service. The staff is knowledgeable and friendly. We couldn’t be happier with our relationship with Van Bortel. More
by J Cronkwright
Employees Worked With
June 15, 2019
Happy Guy Happy with the level of service received Service advisor and Manager were friendly and knowledgeable. Eager to help me with my problem and I was both Happy with the level of service received Service advisor and Manager were friendly and knowledgeable. Eager to help me with my problem and I was both pleased and surprised. Will recommend Van Bortle Ford to everyone. More
by ddferrara
Employees Worked With
June 14, 2019
Steve Miller is phenomenal! Steve Miller.Excellent to work with. Wont work or deal with anyone else! 8ve leased 3 trucks and bought 1 car. Steve Miller and the while finance team Steve Miller.Excellent to work with. Wont work or deal with anyone else! 8ve leased 3 trucks and bought 1 car. Steve Miller and the while finance team are terrific. More
by B and C Wilson
Employees Worked With
June 14, 2019
Tires Couldn’t fine my tires that were ordered a month ago. When the job was finished I had to wipe grease off all my wheels. I would expect better attentio Couldn’t fine my tires that were ordered a month ago. When the job was finished I had to wipe grease off all my wheels. I would expect better attention to detail then what I saw. More
by Db134
Employees Worked With
June 13, 2019
Great service at Quick Lane After 2-3 cars purchased at Fairport Ford ( from Jake M) I bought a 2018 Audi two years ago at Garber. I love the car, but I REALLY miss your dealers After 2-3 cars purchased at Fairport Ford ( from Jake M) I bought a 2018 Audi two years ago at Garber. I love the car, but I REALLY miss your dealership. I decided to have you guys do the inspection at the Quick Lane. The folks there could not have been nicer, and I was in and out UNDER the time frame they had first given me. More
by carlady
Employees Worked With
Tom in Quick Lane
June 12, 2019
Great Service Mike Lusk and team went above and beyond my expectations with timeliness and explanation of my cars issue. I will be taking my car there again the nex Mike Lusk and team went above and beyond my expectations with timeliness and explanation of my cars issue. I will be taking my car there again the next time it requires service. Mr. Ruple was also a huge asset to my positive experience. More
by gbarton20@yahoo.com
June 12, 2019
Typical GREAT service and customer focus! As always, the trip to Van Bortel’s Ford was easy to schedule, and I was in and out in an hour! The people are all so friendly and helpful, it’s a ple As always, the trip to Van Bortel’s Ford was easy to schedule, and I was in and out in an hour! The people are all so friendly and helpful, it’s a pleasure to do business with such a customer focused group! Keep up the good work.👍 More
by Scotfree
