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Van Bortel Ford
East Rochester, NY
528 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 528 reviews
June 06, 2019
Sales Experience Steve made the whole process very easy. Bryan clearly explained the financial side of the transaction. This is the third vehicle I have leased from Va Steve made the whole process very easy. Bryan clearly explained the financial side of the transaction. This is the third vehicle I have leased from VanBortel. More
by BobT
June 06, 2019
Van Bortel rules This was my first Ford purchase. I’ve bought many Subaru from Van Bortel And decided to see what the Ford division could offer after I went to a This was my first Ford purchase. I’ve bought many Subaru from Van Bortel And decided to see what the Ford division could offer after I went to another dealership first. Immediately I realized I should have just come to Van Bortel first. So much less nonsense and a much more enjoyable experience here. Jerry Reyes did an awesome job sourcing the new ford connect for me, and his follow through was fantastic. I will continue to recommend Van Bortel every chance I get. More
by The Reef Shoppr
June 04, 2019
Problem solved Thank you very much guys for a correctly detecting my problem and fixing it in time. Special thanks to Mike and Andy who worked on it. Thank you very much guys for a correctly detecting my problem and fixing it in time. Special thanks to Mike and Andy who worked on it. More
by TranzitMan
June 04, 2019
Quick Lane Service I only needed a new car battery and went to The Van Bortle Ford Quick Lane and got in and out of there in less than 40 minutes. The staff was friendly I only needed a new car battery and went to The Van Bortle Ford Quick Lane and got in and out of there in less than 40 minutes. The staff was friendly and helpful. I was charged labor of $20 which I thought was a little excessive but I was out in good time and I now have piece of mind knowing my battery won’t die any minute. More
by NewYork Yankees Fan
Employees Worked With
June 04, 2019
VanBortel Ford I had a great, easy experience with leasing a new Ford Edge with VanBortel Ford. All around great team with knowledgeable, friendly staff! I will ret I had a great, easy experience with leasing a new Ford Edge with VanBortel Ford. All around great team with knowledgeable, friendly staff! I will return for service! More
by Epytlak
June 02, 2019
Would never go again Didn’t even fill air in my car tires after a service How can a service miss the most basic thing. I doubt now if anything but oil was changed Didn’t even fill air in my car tires after a service How can a service miss the most basic thing. I doubt now if anything but oil was changed More
by Srik1987
Employees Worked With
May 31, 2019
Great service Can't ask for more work was done on time what I wanted done professionally great people at the desk. All in all a great experience Can't ask for more work was done on time what I wanted done professionally great people at the desk. All in all a great experience More
by ills
Employees Worked With
May 30, 2019
Early Morning Rock Stars They got me in via the Quick Lane at 6:45 A.M. and out the door by 7:45. Easy as 1-2-3! They got me in via the Quick Lane at 6:45 A.M. and out the door by 7:45. Easy as 1-2-3! More
by Landlord Greg
Employees Worked With
May 30, 2019
Great Experience No pressure from the sales staff, made us feel like we were welcome. We did go to another dealer to compare and that was a mistake. Will do business a No pressure from the sales staff, made us feel like we were welcome. We did go to another dealer to compare and that was a mistake. Will do business again with Van Bortel Ford in the future. More
by Ford man
May 30, 2019
Happy experience Family, company & myself enjoyed purchasing and leasing several new & used cars & trucks from the VanBortel family over the years. We just purchased Family, company & myself enjoyed purchasing and leasing several new & used cars & trucks from the VanBortel family over the years. We just purchased a 2016 Ford truck yesterday and our salesman, Mr. Steve Miller who made all our purchases or lease very enjoyable will be the only salesperson we will go to. More
by Otis
Employees Worked With
