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Van Bortel Ford - Service Center

East Rochester, NY

4.4
284 Reviews

284 Reviews of Van Bortel Ford - Service Center

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July 09, 2021

Very pleased with FastLane service. It was the week before 4th of July, I dropped my car off around 8am for an oil change and was promised it back by mid-afternoon. I got a call just before noon that i More

by Patcar1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Van Bortel Ford responded

Excellent, thank you so much!

July 01, 2021

Have been a long-time customer of Van Bortel Ford. Knowledgeable no-pressure sales, combined with friendly, reliable and communicative service have kept me coming back. Have purchased both new and use More

by Elkford1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Van Bortel Ford responded

Thank you so much for your continued trust and your recommendation, it truly means a lot!

July 01, 2021

On June 29th my wife and I stopped in at 6:30am to have service done on our car with Quicklane. We were told that the wait would be about 2-3 hours before our car would be serviced. We didn’t mind the wait More

by tims47489
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Winter,
Jul 16, 2021 -

Van Bortel Ford responded

Thank you so much, we look forward to seeing you on your next visit!

June 28, 2021

I'll never go anywhere else! Excellent service, friendly staff, quality care. I was asked if I wanted a soft drink, was told how long it would take, and was kept apprised of the progress of my service. More

by Happy Client
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Van Bortel Ford responded

Thank you so much! We look forward to seeing you on your next visit!

June 14, 2021

Excellent service provided. User-friendly visit. Was a recall service. Loaner car provided. Timely completion of service. Recommend dealership and service center. Glad to be a client. More

by emilerossouw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

Van Bortel Ford responded

Thank you so much for your recommendation!

June 14, 2021

Trust in this dealer and her reps. The service is great with genuine Ford parts. No worries.Lisa Denise Frank C. Scott S are friendly and just plain nice More

by jimwoytash7904@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Van Bortel Ford responded

Thank you so much!

June 13, 2021

I have used this dealer several times with great results. People are courteous and anxious to help every step of the way. I have found a service home More

by deerart50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

Van Bortel Ford responded

Thank you so much for your continued trust!

June 08, 2021

Good service done in timely manor. They kept the vehicle clean and did the work very meaty. I am very pleased with the quick lane service More

by Ray.Benshoff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

Van Bortel Ford responded

We are so glad to hear it, thank you so much!

June 03, 2021

I don’t write reviews but this one is required. I took my car in for paint work for the hood on my Ford Explorer. The paint was chipping. Although it’s not the dealer doing the work they obviously never More

by apuccia29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021

Nothing to say. Service was good workers were friendly. Work preformed was satisfactory. I like VanBortel for my car and for my repairs thank you More

by pmorse36
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
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