Van Bortel Subaru of Victor

Covered my mistake. Initially went to Van Bortel on recommendation of an independent mechanic. Found they were very responsive to internet inquiries, no haggle, good pr Initially went to Van Bortel on recommendation of an independent mechanic. Found they were very responsive to internet inquiries, no haggle, good price. Had owned couple of outbacks previously and loved them. Thought this time would get with all the new options. Unfortunately, once received, quickly found that most of those were negative assets on our poorly maintained back country roads and hills. Van Bortel agreed to take it back (with 1,200 miles) with only a very small fee. Normally about 3 month backlog on new orders for this model, but fortunately turned out they had just received a demo vehicle that was configured the way we wanted, without the troublesome options, and they agreed to trade mine for that, and now have a great car well suited to our needs, and enough money back for next years home heating bill. More

a trustworthy dealership I bought a used Subaru from Van Bortel a couple of years ago. I was pleased with the buying experience. Jim Pennell was wonderful. I also use this de I bought a used Subaru from Van Bortel a couple of years ago. I was pleased with the buying experience. Jim Pennell was wonderful. I also use this dealer for any required service. The service experience is a smooth operation. This dealership really does value each customer. I always get email confirmation for each appointment that I make . There is always a follow up email asking how about each service experience. I will exclusively use this dealership. More

One of the best new car buying experience ever After researching new cars and visiting my current car dealership, Volvo, my wife & I went to Van Bortel Subaru to look at the new remade 2015 Outback After researching new cars and visiting my current car dealership, Volvo, my wife & I went to Van Bortel Subaru to look at the new remade 2015 Outback. It was rated quite high and basically had everything my 2010 XC70 had, except better gas milage with AWD ... and much lower cost. We were only 'looking' but our Van Bortel salesman said I should drive one. We liked it and he showed us the 'numbers' and also looked at our car for trade-in. To my surprise, Van Bortel way was 'mirror' to the way Consumer Reports has advise readers to follow, which I have followed for years, with 'Van Bortel cost' and resale. Having done my research it was the suggested CR cost plus and trade-in also mirrored Edmonds 'blue-book' trade in for our area. The problem, there was a long wait for them and we were leaving by end of Feburary for 2 months. Our salesman said let us order it but if you find another car, just let us know and no obligation, no downpayment. Well the car did not come in HOWEVER, 'not your fault', and our salesman stated, if you still want it, it will be here for you when you come back! We came back on a Sunday, we arranged the financing with Van Vortel with a phone call from them while on my trip and picked up the car on Wedneday the week of my return ... all agreement honored and a very happy new car owner. Van Bortel went above & beyone and highly recommend them. I just wonder why the other dealers do not work that way. More

VanBortel want customers to be happy! I have been buying new cars for many years. My experience at VanBortel Subaru was unbelievable. Subaru is having a hard time keeping up production wit I have been buying new cars for many years. My experience at VanBortel Subaru was unbelievable. Subaru is having a hard time keeping up production with demand on Outbacks. During my three and a half month wait for delivery VanBortel did everything possible to keep me updated. It got to the point where sales manager Pete Rosser was calling me weekly. At delivery I asked to meet Pete. After a nice talk he said come with me to the Business Office. He then told the business manager to take an additional $500 off the invoice. He said it was because we were so patient. That speaks volumes for what kind of dealership they run. They really want people to be happy. The long wait for delivery was well worth it.This is probably the best car we have ever owned. More

Happy Days My experience with Van Bortels internet option was excellent and I would recommend its use to anyone. My wife and I were so pleased with the Impreza My experience with Van Bortels internet option was excellent and I would recommend its use to anyone. My wife and I were so pleased with the Impreza we purchased that we bought a second one for my wife! Happy motoring. More

They Really Do Want to Make You Happy! Everyone at Van Bortel says their top priority is making the customer happy and they show it. Not wanting to wait for the Outback I originally ordere Everyone at Van Bortel says their top priority is making the customer happy and they show it. Not wanting to wait for the Outback I originally ordered, I took delivery of a Forester which is a fine vehicle but not quite the car for me. The Van Bortel sales people and management went out of their way to work with me and ensure I got the car I really wanted. I now have my Outback and am one happy camper! More