Van Nuys Chrysler Dodge Jeep Ram

Excellent job, car is great, service was completed ahead of time. Thank you very much! of time. Thank you very much! More

Had a great experience getting my Ram 4500 Truck repaired at this service center for the second time. at this service center for the second time. More

Paula was great took my car in right away and was very attentive everytime I go in. attentive everytime I go in. More

Best RAM / Dodge dealer in the valley for sales and service. Thank you to Jonathan the GM and Rogelio in service. service. Thank you to Jonathan the GM and Rogelio in service. More

Customer service was perfect. They were very responsive and attentive to my needs. My car was done in a reasonable amount of time due to the repair that needed to be done. They were very responsive and attentive to my needs. My car was done in a reasonable amount of time due to the repair that needed to be done. More

I bought a car outright from Van Nuys CDJR, paid a cash deposit, and was later harassed and threatened over an internal “social security error” they created; they refused to return my deposit, left me stra deposit, and was later harassed and threatened over an internal “social security error” they created; they refused to return my deposit, left me stranded 40+ miles from home, and treated me in a completely unprofessional, abusive manner. Russell Westbrook has owned this dealership since 2016, and neither he nor Nina would be happy to know how they handled any consumer this way—especially me. More

I've been to this dealership a few times. Everything was fine until this last visit. I had my employee drop off my truck. He was told they would call me the next day with information about my Everything was fine until this last visit. I had my employee drop off my truck. He was told they would call me the next day with information about my truck. I didn't hear anything the following day, so I call the service department. I was told it would be a couple days before they could look at my truck. I said ok no problem and I would pick up my truck. The gentleman explained the process and I said ok fine, I still wanted to pick up my truck. I asked if any work had been done and I was told he couldn't tell me cause my truck wasn't in there system yet for repairs. I said, so I shouldn't be charged the $350 service fee, and that turned into a back and forth conversation. I finally asked to speak with a supervisor and the gentleman wanted to explain the process again and I said, I don't want to hear it again and wanted to speak with a supervisor. After the back and forth again, I asked for his name and he hung up the phone. I called back and ask for a service supervisor, and I never got a hold of one, so I told the service department I was coming to pick up my truck. I picked up my truck with no charge or issues. That was actually very bad customer service, and to hangup the phone because I didn't agree to hear what he had to say again, was totally out of line in my book, but if that's okay with the dealership, then it's okay with employees. Thank you for your concerns. More

Front dest representative Armen was an amazing guy. Very responsive and provided great customer service. Thank you Very responsive and provided great customer service. Thank you More

They went above and beyond! Thanks for your care! I am very pleased with the service! Thanks for your care! I am very pleased with the service! More

The worst experience I have had. The 6 advisors that were available were all arrogant and passive aggressive. Not helpful at all, rude and speaking to each other in Armenian. When The 6 advisors that were available were all arrogant and passive aggressive. Not helpful at all, rude and speaking to each other in Armenian. When I asked for assistance with my tire that had a nail in it they said I would have to leave my car for 7 days! Unacceptable timeline for patching a tire. I suggested they remove the tire and call me once repaired. 6 days later I came back in and no one knew what I was talking about, said I wasn't in their system even though I had the paperwork in hand. They told me to return in a few days. I refused, they then said to check for my tire in the parts department. The associate there said they wouldn't have my tire there. I went back to the service department and now the advisor sitting on the 4th station is there very upset with me yelling that he can't help me and for me to leave. Again I refused. He then said well I located your tire and that I better hope someone is there to put it back on for me!!!! At this point I feel very uncomfortable and almost in shook that I am being treated this way, I will NEVER return here nor will I send any of my family or friends. More