Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

Overview
Employees
Reviews
Vehicles
4.0
5,449 Reviews
Contact Dealership
View Awards

6110 Van Nuys Boulevard

Van Nuys, CA

91401

Directions

By Type

Showing 5,449 reviews

December 25, 2022

Hector took care of my Jeep. Fixed everything under warranty. Got free ride . Car wash. Job done in no time perfectly . I felt like a king Very happy customer More

by Ramin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector . Service manager
Report | Print
Dec 27, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are so glad to hear that Hector delivered such a successful experience. Drive safely, and we hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM!

December 25, 2022

Great service , friendly staff, quick turnaround , will definitely go back , best of I was given a ride home , wasn’t much later that I was called to let me know my car was ready More

by CGUERRERO851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're grateful for you taking a moment to recommend Russell Westbrook Chrysler Dodge Jeep RAM. Your kind words mean a lot to us and we look forward to seeing you again in the New Year!

December 24, 2022

This dealer lacks attention to customer. They push the sale and when it’s time to help you, they shy away from helping. My first jeep did not work, (factory issue) and when it came time for More

by omarbareda95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Armenak Galstyan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Selena, , Alex Klaumenzer, Matt Eatezadi
Report | Print
Dec 26, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am concerned to read this feedback. I can assure you that our customers are our top priority, and I am truly sorry that we left you with the wrong impression. I would like to ensure that everything is taken care of from here on out, so I invite you to call me directly when you have a moment. Thank you, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800

December 24, 2022

They charged me for items they damaged or never worked when new. And they charged me a $170.00 fee to use my credit card. More

by seahawk190
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Dec 26, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

It is concerning to read this feedback. I would like to gather more information and see what I can do to straighten things out, so please give me a call at your earliest convenience. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 23, 2022

Had my car 3 weeks to get parts. Service rep and mger did not return calls. Terrible experience. More

by rbglenn1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry for the delay with your service and the lack of communication from our team. We expect a much better experience for our guests and I will share your feedback so we can make improvements moving forward. In the meantime, please be in touch so we can address any outstanding questions or concerns. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 23, 2022

The dealership overall was very forgettable. I have a jeep with 16k miles and I was told I needed a service that coated a total of a 1000 dollars. After consulting my owners manual I realized I More

by patrickdeanauger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vahe
Report | Print
Dec 26, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Patrick, I am sorry that we left you with a negative impression. I can assure you that we only recommend services that we feel are in the best interest of our guests and their vehicles, and I would be happy to discuss this further. Please feel free to be in touch. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 23, 2022

Great, fast and reliable service. I would recommend this dealer to friends and family whether they are buying a new car or servicing. More

by armen5138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vahe Gabrielyan
Report | Print
Dec 26, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

It's our pleasure to offer prompt and professional service. Thank you for all your support of Russell Westbrook Chrysler Dodge Jeep RAM!

December 23, 2022

Great team work and white glove service. Very aggressive pricing . I will definitely send few referrals More

by sainimanpreet
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Klaumenzer
Report | Print
Dec 26, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

This is exactly the kind of feedback we work hard for at Russell Westbrook Chrysler Dodge Jeep RAM. Thank you for all your support!

December 23, 2022

My advisor Hector JUNIOR NEVER answer my calls or even update me regarding my car!!! DOESNT CARE AT ALL! More

by DontTryMe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
HECTOR JUNIOR
Report | Print
Dec 23, 2022 -

DontTryMe responded

Terrible service!!!

Dec 26, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry that you didn't receive the communicative, efficient service we expect from our team. I can assure you that your business is important to us and we would be grateful for another opportunity to make you a happy customer. Please give me a call directly. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 22, 2022

Jr was helpful and explained things which is great. Problem is that upon return of my car there was still an outstanding issue. More

by amala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector “Junior”
Report | Print
Dec 26, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Amala, while we appreciate the kind feedback about JR, we are sorry to hear that you are still having trouble with your vehicle. I would be happy to speak with you directly to see what more I can do to assist with your situation. If you are willing to discuss this further, please feel free to reach out. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

1
...
103
104
105
...
545