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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
Reviews
Vehicles
4.0
5,449 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,449 reviews

December 19, 2022

Had a great experience. My husband and bought both bought cars on 12/18/22. My husband got a 2022 charger scat pack and I got a 2022 Durango. Aiden was our sales rep and he More

by SKLASTORIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aiden
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Dec 20, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are pleased to hear about your positive experience here at Russell Westbrook Chrysler Dodge Jeep RAM. We will be sure to pass along the kind words about Aidan and our team. Enjoy your new 2022 Dodge Durango and your 2022 Dodge Charger Scat Pack. Have a great rest of your day!

December 19, 2022

It was very pleasent talking to the sales person very friendly people and very helpful. More

by William
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Robles, Matt Eatezadi
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Dec 20, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hey William -- thanks for taking the time to write and we are so pleased that you had a good experience at Russell Westbrook Chrysler Dodge Jeep RAM. We pride ourselves on our friendly associates and are always here to help. Hope to see you soon!

December 19, 2022

Benny is the easiest and most conscientious service provider I dealt with. Benny keeps me informed of every aspect of the maintenance appointment. More

by Blackbird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're always happy to see glowing praise for our team at Russell Westbrook Chrysler Dodge Jeep RAM! Thank you for sharing your appreciation for Benny. We look forward to working with you again down the road!

December 19, 2022

The service is good and was able to solve my problem Will be coming back in the future if needed . More

by mariselahernandez77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We really appreciate you taking the time to leave Russell Westbrook Chrysler Dodge Jeep RAM this awesome review, thank you! It was our pleasure to serve you. Enjoy the holiday season and we hope to see you again down the road!

December 19, 2022

I don’t have a good experience at this dealer They took stool from my van More

by Danielcasillaselectric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

It's hard to receive negative feedback, but we will use it to improve. I would like to speak with you about your experience directly to see if there is anything that I can do to help. Please give me a call when you have a moment. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 18, 2022

Great dealership. Very understanding and ready to help!!! Will definitely shop there again. People friendly and customer oriented. More

by xalos14@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Klaumenzer, Rayan Saab
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

December 18, 2022

Terrible at answering phone calls. Terrible at calling back. Poor customer service with issues. Zero updates regarding what is going on with my car. Part backordered with no ETA. Never More

by roygelbart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We strive for excellent communication so this feedback is concerning to read. I apologize that our team left this negative impression, and I'd like the chance to assist. If there is anything else we can do for you, let us know. Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

December 18, 2022

Efficient and completed desired repairs correctly. Experienced clear and concise communications with the service advisors More

by ishoyu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen and Vahe
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

December 18, 2022

Attentive staff and quality workmanship. The work was done as described in the timeframe that it was promised. Great job. More

by cato7691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for this kind review of Russell Westbrook Chrysler Dodge Jeep RAM! We appreciate it!

December 18, 2022

Roger E. always takes care of my vehicle needs in a very professional and timely manner. Thank you!! More

by gernunez0731
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raed Malaeb
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

This review means a lot to us! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing your thoughtful feedback about Roger. We hope to see you again!

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