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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

4.0
5,323 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,323 reviews

July 19, 2022

Poor communication, New truck delivered with a-lot of interior damages.. accessorise not added side steps .: constantly asking next step but no response or action More

by Dejager.jds
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
All
Jul 21, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We would like to speak with you about your review. Please reach out to our general sales manager, Jonathan directly at 818-731-4893 when you find the time. Regards, Russell Westbrook CDJR Russell Westbrook CDJR

Jul 22, 2022 -

Dejager.jds responded

Dejager.jds@gmail.com

July 18, 2022

Very friendly and knowledgeable. On time and service was done as promised. Would highly recommend to people. More

by Usmc5151
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Klaumenzer
Jul 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

Jul 21, 2022 -

Usmc5151 responded

Thank you

July 18, 2022

Very professional, extremely helpful and friendly! Truly enjoyed the experience. We did the whole deal in an hour! More

by Anghodsi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Morales, Raed Malaeb
Jul 31, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

July 17, 2022

Ara is the best and the reason I keep coming back! Thank you Ara for everything you do More

by suzym
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ara
Jul 31, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

July 17, 2022

Honest, transparent, helpful. From when we arrived, the staff especially Nader were very helpful in finding a car suitable for me. Then, when we were ready to make a deal, Nader a More

by Marylaineenero
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nader and Ross
Jul 31, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

July 17, 2022

Excellent and fast service , friendly and knowledgeable service writer, and quick appointment and repairs done More

by CEMEIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

July 17, 2022

Nate is cool and helped me get a Jeep I like, thanks Nate! Appreciate your help and patience More

by JM222
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nate , Alex Klaumenzer
Jul 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're thrilled to hear you had a great experience with our team. Thank you for trusting us with your business. Please let us know if there is anything else we can help with.

July 16, 2022

Service adviser was nice and helpful. The price of the repair was ridiculous, even with the discount they offered. More

by JONFINE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen
Jul 31, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, Thank you for your feedback. While we're disappointed to hear you did not have a 5-star experience, we would like to speak to you to see how we can make things right. Please reach out to me directly when you find the time at raedm@russellwestbrookcdjr.com Respectfully, Russell Westbrook CDJR

July 15, 2022

Great service, great workmanship, not everyone is friendly but most are exceptional and very welcoming. Mike is a legend and really went above and beyond. Would come back to see him specifically any More

by inhalt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

July 15, 2022

This is my 3 time bring my car back because of similar problems it’s having and it’s annoying the fact that I can’t get a loaner car do to lack of shortage of cars. They can’t even fix my car right. So I More

by Joserodriguez2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eddie from service, Hector was a bigger help
Jul 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello Jose, We apologize for the lack of loaner vehicles. We try our best to have as many as possible available, but it's hard to predict the number of customers would ned them at a single time. We would like to learn more details of your visit with us to see how we can make things right for you. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

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