Van Nuys Chrysler Dodge Jeep Ram

I had scheduled drop-off date, but my truck sat for 9 days. They finally diagnosed it on the 8th day and found nothing. Scheduled appointments should be made closer to the diagnostic date. Apart from tha days. They finally diagnosed it on the 8th day and found nothing. Scheduled appointments should be made closer to the diagnostic date. Apart from that my truck was damaged, but unfortunately I didn't notice it until I washed it the next day. Now it's too late to report it. Always take pictures of your vehicle before, and never leave without completely checking your vehicle for damages. Lastly, the service agents need to be more professional. I had to call for updates, and they make you feel like they're doing you a favor. I will never service my truck at this dealer again. More

Great customer service. Knowledgeable staff with patience and smiley face. I would always visit this dealer with everything. Knowledgeable staff with patience and smiley face. I would always visit this dealer with everything. More

Took 2 weeks just to replace my battery,1 week to replace coolant tank.needed competent mechanics and service advisors.It is all about money but not a good service, coolant tank.needed competent mechanics and service advisors.It is all about money but not a good service, More

Great communication and easy service in and out. How do you recommended to friends and family How do you recommended to friends and family More

Really good customer service with Rogelio muchas gracias por su ayuda en el servicio 100 💯 por su ayuda en el servicio 100 💯 More

great service. the work was efficiently completed and all of the communication was timely. thank you. the work was efficiently completed and all of the communication was timely. thank you. More

Payman. Mh service provider is great! He makes sure I’m happy with my service ! Mh service provider is great! He makes sure I’m happy with my service ! More

It been a long 4-5 year journey with my wife's car and a repeat issue with struts and shocks (4 times for this and still installed incorrectly and making noise) as well as other issues not properly fixed. Y repeat issue with struts and shocks (4 times for this and still installed incorrectly and making noise) as well as other issues not properly fixed. You rely on dealerships to make your car whole again, more than a mechanic would that doesn't "deal" in your specific car(s). This, unfortunately, has not been the case. Waiting 2 weeks with your car in a lot (tracked by GPS), because a radio won't get reception (after being replaced with a new radio for a bad Bluetooth only), is unacceptable. Tell the customer to being it home until you have time to investigate it... when you have a 1 and 3 year old, every car counts. Warranty service os always a $100 deductible and only covers 5 days of an economy, bare minimum rental. Someone in charge of the service department needs to get better at organization, prioritizing repairs on the lot, or simply fired. DODGE/CHRYSLER/JEEP/RAM needs to give this location a demerit and watch their progress. Unacceptable. Front office is nice, Benny is great, no idea who the service team is that they just shrug their shoulders about every time they fall short for us. Always suppose to be a carwash... maybe had 1 out of the dozen times it's been there... and that's because I complained I never got it. More

The express service is not express at all, it takes them to long for just an oil change. My windshield wipers are damage and my tires have locks ob them and they supposed to be rotated. to long for just an oil change. My windshield wipers are damage and my tires have locks ob them and they supposed to be rotated. More

Purchasing the Jeep Compass for my daughter was a great experience. Jose called her when the car she was looking for came into the dealership and the team made the deal happen for us. experience. Jose called her when the car she was looking for came into the dealership and the team made the deal happen for us. More