Van Nuys Chrysler Dodge Jeep Ram

I’m pleased with the service provided by Russel WestBrooks -Parts & Service Dept- during the reparations of my NEW Wrangler Jeep Sahara. Mike, kept his word and provided excellent communicati WestBrooks -Parts & Service Dept- during the reparations of my NEW Wrangler Jeep Sahara. Mike, kept his word and provided excellent communication as head of this department. Hector, managed the progression until my hybrid was back in my hands! 🤩🗝‼️ Both gentleman acted integral by maintaining consistent and effective communication during this process. May this review serve as a blessing and encourage all who see to continue in kindness and good character.As leaders in this vernacular it is especially helpful with individuals who lead busy lives. Finding out your NEW Jeep has a malfunction is disheartening already. Therefore, MIKE taking the time to answer EVERY question I had while never judging my apparent frustration?? Well, that’s is a testament to why he’s a LEADER. Keep up the good work everyone. That starts by a risky CARING about people! 🏆🙏🏽🗝 Sincerely, Markeeda A Satisfied Customer ✨ More

Service Dept was great got me in and out quickly. Mike in service was on time and really helpful. Mike in service was on time and really helpful. More

One of my rims sustained damage “Dent” while my vehicle was being serviced as well as a tire being damaged. Spark plug service is way overpriced and at one point the service tech said “ Well these are deal was being serviced as well as a tire being damaged. Spark plug service is way overpriced and at one point the service tech said “ Well these are dealer prices”. Brake pad replacement for front brakes only was $500. I’m not sure they used OEM parts or Autozone/Napa pads or if the rotors were resurfaced my brakes still squeak. Transmission service was also done, however the transmission still kicks when switching from park to drive. It’s a 2005 Dodge Ram 1500 with only 61,000 miles. Unfortunately due to my lack of knowledge I’m at the mercy of the dealership and forced to trust them. I paid over $2,000 for the entire service work, but somehow feel a lot of the work was not completed and was taken advantage of. More

Best customer service! ! Excellent service on my car!! I will be back to this location. ! Excellent service on my car!! I will be back to this location. More

I had a great auto buying experience with Russell Westbrook of Van Nuys California. The sales team worked to get me the best reasonable deal I could possibly get. Westbrook of Van Nuys California. The sales team worked to get me the best reasonable deal I could possibly get. More

Amazing service and good customers service Very please and enjoy the experience. It’s the 3 time a buy car from them . and enjoy the experience. It’s the 3 time a buy car from them . More

Much better experience than 2 years ago. Staff were more responsive and helpful, especially the ones who answered the phones for service. Only downside is it took 2 weeks to get an appointme Staff were more responsive and helpful, especially the ones who answered the phones for service. Only downside is it took 2 weeks to get an appointment and they kept the car for a week. If I didn't have another care, it would have been hard. Overall a good experience. More

Very professional service Chris Morales was very knowledgeable he answer all the questions posted and understood my concerns knowledgeable he answer all the questions posted and understood my concerns More

Very laid back vibe and they made my first car buying experience smooth and easy experience smooth and easy More

Excellent service! !! Courteous staff!!! I will recommend to a friend. Best auto experience I’ve ever had. !! Courteous staff!!! I will recommend to a friend. Best auto experience I’ve ever had. More