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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

4.0
5,449 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,449 reviews

June 26, 2022

I’m not happy with the service I received. My truck was there 4 days and nothing was done, except my house key getting misplaced off my key ring. More

by dscot_90211
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We know your time is valuable and we understand your frustrations regarding vehicle issues. We'd like to look into your visit with us to see how we can help. Excellent Customer Service is a core focus at our dealership.Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

Jun 30, 2022 -

dscot_90211 responded

I only needed a recall air bag replaced. But, I was told it couldn’t be replaced

June 26, 2022

Always always and always customer service comes first. Impressive the responsiveness and willingness to help and support customer needs. Very pleased with the service and rapidness More

by jaime.carrera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

June 24, 2022

Roger is always a pleasure to work with. ....I will return when service is needed again..... More

by PRETTYDEB2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rogelio Espindola
Jun 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

June 24, 2022

Malisima el carro fue entregado en muy mal estado sucio y mal echo el trabajo More

by Karlalove1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We know your time is valuable and we understand your frustrations regarding vehicle issues. We'd like to look into your visit with us to see how we can help. Excellent Customer Service is a core focus at our dealership.Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

June 24, 2022

I was referred to this dealership by Chrysler as they had the model/ color car I wanted. I worked with a great salesperson that made the experience really easy and hassel free for me. Would definitely virtua More

by Neene17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Torosian
Jun 24, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

June 23, 2022

Sadly I asked to have the west rear tire checked for a slow leak and you did not check…. More

by dklyng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Robles, Julio Rodriguez, Raed Malaeb, Omar Hernandez, Alex Klaumenzer, Shayan Ghelichkani
Jun 24, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. We are dedicated to always improving, so please reach out to us if there is anything else we can assist you with.

June 23, 2022

Payman is the best. Always accommodating. Payment always helpful and always keep me informed. The best More

by Ronen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Payman Arjang
Jun 24, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

Jun 24, 2022 -

Ronen responded

sent my 2022 Promaster for Oil Change, and Payman as usual got my driver in and out asap, Thank You

June 22, 2022

Thank you for your excellent service that was provided. Great communication skills, I truly appreciate all your help. More

by Rosieguerrero84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shayan Ghelichkani
Jun 24, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

June 21, 2022

as a newcomer to the USA I am happy to have been advised by such kind, patient and understanding sellers, thank you Jake, Sako and Zaid. We was lost on the market and you have to my wife and I all advises w More

by Dorian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake, Sako and Zaid
Jun 24, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

June 20, 2022

Russell Westbrook made it beyond easy for me to leave with the Jeep I’ve been wanting. Personal and friendly service, updates at every step, a beautifully washed final product. Phone communication was sm More

by okangarlou
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Robles, Alex Klaumenzer
Jun 21, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

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