Van Nuys Chrysler Dodge Jeep Ram

Probably not the best dealership to go to for a brand new dodge. I feel like I could’ve been treated better when I went in to buy a new dodge charger 2021. The two guys I spoked to didn’t seem interested in dodge. I feel like I could’ve been treated better when I went in to buy a new dodge charger 2021. The two guys I spoked to didn’t seem interested in customer satisfaction, only to get me in and out. We spoke numbers and eventually we came to an agreement on the sales floor, I repeatedly also mentioned I didn’t want those little add ons that most dealerships force you to get. Specifically the nitrogen in tires. Then they have moved me on to the finance manager and they had a completely different deal with him. It was weird because they didn’t mention it until I was like wait why did all the numbers change, from the total amount that I would owe to even the interest rate. They had kept the nitrogen on the contract which I repeatedly said I didn’t want and they had added the $5k warranty without asking me if i wanted it nor did he bother explaining what exactly the warranty covered. I just don’t feel like I got the best customer service. The brand new 2021 dodge charger also came with a few scratches that the salesman did not mention. By the time I got done signing, it also took about another hour or two to get me my car, I waited a total of about 6 hours to leave the dealership in my new car. Although I do love my new car, I would not recommend coming back More

Some honest and reliable team that they have working for Russell Westbrook dodge dealership. Guy was solid from the start to the end. Thank you. Russell Westbrook dodge dealership. Guy was solid from the start to the end. Thank you. More

Payman is always kind, quick to respond and knowledgeable. I go to him for all my needs. knowledgeable. I go to him for all my needs. More

They don’t have loaners. So your stuck paying out of pocket for rental. Rentals are expensive So your stuck paying out of pocket for rental. Rentals are expensive More

The service advisor Eddie wa very helpful in addressing all our needs. The car was done when promised. Happy with the service we received. all our needs. The car was done when promised. Happy with the service we received. More

Benny was awesome! The young lady who took my call, got me an appointment faster than the dealer 5 miles from my house! It was worth the 30 mile drive. Benny answered a The young lady who took my call, got me an appointment faster than the dealer 5 miles from my house! It was worth the 30 mile drive. Benny answered all.my questions, and was able to fix all my wife's car issues. Even a problem I didn't know about. I will definitely come back to Russell Westbrook. Ask for Benny. More

Jesus, Ali & Leo Were awesome to work with! I am very happy with the service. I wish I had the pricing ealier I am very happy with the service. I wish I had the pricing ealier More

They Broke my car charger. Told them my car was leaking something. After they serviced the car, I was told the car did not have a leak. The car still leaks. Told them my car was leaking something. After they serviced the car, I was told the car did not have a leak. The car still leaks. More

Always find new damage after pickup but, people inside dealership try to make it right. This last time, new scratches on passenger door. dealership try to make it right. This last time, new scratches on passenger door. More

perfect they service the people the attention to detail everything was great all im waiting on is my LED headlights other then that perfect i got a jeep wrangler rubicon and its the best everything was great all im waiting on is my LED headlights other then that perfect i got a jeep wrangler rubicon and its the best More