Van Nuys Chrysler Dodge Jeep Ram

Service advisor "Benny" was not good at keeping me informed on progress and ETA of the service. I could not reach him on the phone and he never returned my calls or messages. Shout out to the mechanic informed on progress and ETA of the service. I could not reach him on the phone and he never returned my calls or messages. Shout out to the mechanic "Cesar" who above and beyond taking care of my vehicle and explaining his work to me More

Bought 2021 challenger on 12/12.Friendly Staff. Ahmad the salesperson was great. Buying process was fast and easy. salesperson was great. Buying process was fast and easy. More

This was a great experience. The rep was very nice! The service was faster than expected. Thank you! service was faster than expected. Thank you! More

I drove out 13 hours to see Ryan (Habibi)and he was very nice and so helpful I drove of the lot with my new truck and so happy I definitely will recommend Russell Westbrooks in Van Nuys to all my family fr nice and so helpful I drove of the lot with my new truck and so happy I definitely will recommend Russell Westbrooks in Van Nuys to all my family friends etc thank so much super satisfied More

General Manager was unwilling to authorize a test drive, ref'd from Jeep Customer Care. ref'd from Jeep Customer Care. More

Nice people excellent products good customer service. Strategic central location. Easily accessible through public transportation. Strategic central location. Easily accessible through public transportation. More

So alarmingly unprofessional. Was told the guy i charge of my car was busy but I got to the dealership and was told he was never there and called out sick. The show room is designed to look like a basket b of my car was busy but I got to the dealership and was told he was never there and called out sick. The show room is designed to look like a basket ball court with chain link fence around the waiting room. Loud rap music is playing in the dealership to the point where you have to raise your voice to talk to someone. The staff doesn’t wear masks even though LA has a mask mandate and they are dismissive of you. Not very confident in the “work” they did on my vehicle, took it to a mechanic and he is not happy with it. Just a really bad dealership it’s so much easier to buy your car or take your car somewhere else. More

Brought my 2015 dart in for scheduled maintenance without an appointment and they took me right away, change oil and all filters plus check out ac unit, transmission, battery, plus rotate my tires in about 2 an appointment and they took me right away, change oil and all filters plus check out ac unit, transmission, battery, plus rotate my tires in about 2 hours and charged me less than my original estimate. I've been using these guys for years and always treated with respect and have always been satisfied with the quality of workmanship and professionalism. I recommend these guys and this dealer to anyone that needs repairs or service. Very trustworthy in my opinion. More

Eddie was amazing. He made the process painless. I would definitely recommend to friends and family. definitely recommend to friends and family. More

Sales manager Erick was making fun of us cause we didn’t have money to put down humiliating us in front of the finance people have money to put down humiliating us in front of the finance people More