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Van Nuys Chrysler Dodge Jeep Ram
Van Nuys, CA
5,325 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 9:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 5,325 reviews
August 13, 2020
They are by far the worst dealership I have ever dealt with. There’s no communication from the sales team to management. We have not heard from the bank for funding 30+days into the purchase and have made with. There’s no communication from the sales team to management. We have not heard from the bank for funding 30+days into the purchase and have made desperate attempts to reach everyone in that building and have yet to receive an update, call, email and or text. More
by valerietuyu
Employees Worked With
Joe, Leslie, Claudia and all the management team., Alex Klaumenzer, Reza Shahriar
August 13, 2020
Poor communication and questionable diagnosis I brought my vehicle in due to intermittent transmission problems (at times it would not upshift under heavy acceleration). I chose to bring this to t I brought my vehicle in due to intermittent transmission problems (at times it would not upshift under heavy acceleration). I chose to bring this to the dealership hoping their expertise in working with these vehicles would speed the diagnosis. After a week, they came back with the same initial conclusion, the transmission needed to be replaced. At 50k miles, and 8 mo out of its powertrain warranty, this is very frustrating news. However, when pressed on how they reached this conclusion, I had serious doubt they really knew what the problem was. So they punted it, hoping replacing the entire unit would replace whatever the issue was. When they initially looked at the fluid, they told me there were no concerning signs, even asking if I'd recently changed it. (I hadn't. It was the factory fluid). However they later claimed to have found metal shavings that would suggest transmission failure. I asked how they hadn't seen them previously and they claimed they were small particles that show under light. I'm not clueless. I've worked on cars all my life, and I know that small particles do not suggest the transmission is failing. This is completely normal, part of the break-in, and this is why they put a magnet on the pan. If there were large shavings, we'd be having a different conversation. They also suggested a solenoid was bad, I asked if they could simply replace that but was told that its easier/cheaper to replace the entire transmission. Again, I'm not clueless. I know the solenoids are easily accessible on the bottom of the transmission on the valve body. The labor involved is a step above changing the filter. Even replacing the entire valve body assembly would have been acceptable. But to jump to an entire transmission replacement shows clear abuse of trust. I would never recommend this establishment and will be drafting many more reviews of similar nature to ensure that others are aware of the practices that are being conducted. More
by chris.teachout
Verified CustomerEmployees Worked With
August 12, 2020
🙏THANK U SO MUCH 4 Yr Great Services 2 All your Customers🤗 May ✨GOD 🌈BLESS U All & Company. 🙏TNX SO MUCH Jimmy & Anthony🤗 PS. TNX SO MUCH for the Good Discounts too!😊 Customers🤗 May ✨GOD 🌈BLESS U All & Company. 🙏TNX SO MUCH Jimmy & Anthony🤗 PS. TNX SO MUCH for the Good Discounts too!😊 More
by hguidry
Employees Worked With
Other Employees :
Juan Del Rio, Alex Klaumenzer
August 12, 2020
The experience at the Van Nuys Russell Westbrook dealer was friendly, fast, and easy. I am pleased to say I receive great customer service from Hector in the service department. was friendly, fast, and easy. I am pleased to say I receive great customer service from Hector in the service department. More
by domtos91
Employees Worked With
Hector in service department
August 12, 2020
Went out on first day of our hunt for a new car telling myself I would just look around and ended up coming home with a car . we got a great deal we could not refuse. Ramy was great in getting us the best myself I would just look around and ended up coming home with a car . we got a great deal we could not refuse. Ramy was great in getting us the best deal possible and Reza helped out too. Rodrigo was great in finance. More
by heloloren
Employees Worked With
Ramy Shokry, Rodrigo Mancilla, Reza Shahriar
August 11, 2020
USED CAR After purchasing 2018 Cooper countryman JCW, and driving the car 6.5 hours back to Phoenix, we noticed a massive oil leak, brought the car to our loca After purchasing 2018 Cooper countryman JCW, and driving the car 6.5 hours back to Phoenix, we noticed a massive oil leak, brought the car to our local Mini dealership and found that the oil drain plug had been stripped out and the car required a new oil pan in order to make it drivable. After speaking to Jonathan, (Used car Manager) and then Mike (service Director) they assured me that they would make it right, which they did. we got the repair done and was promptly taken care of, something that could have wound up in a bad way, only cost us a week of not driving. These 2 gentlemen went above to take care of the problem. Thanks again. More
by jthames
August 11, 2020
I always try to be the first in line to get my maintenance oil changes. And hour or so and I am out back on the road! maintenance oil changes. And hour or so and I am out back on the road! More
by Monacarona
Employees Worked With
Other Employees :
Not sure of the name who assisted me the last visit Aug2? 0730 am he was the only one in the service area on a Sunday morning! Conv day by the way! Thank you
