Van Nuys Chrysler Dodge Jeep Ram

They performed warranty work on my new 2019 JL Rubicon. First they said would not work o Jeep due t towing safety equipment. When I brought a small team to dealer, the mechanic said wait a minute you don’t First they said would not work o Jeep due t towing safety equipment. When I brought a small team to dealer, the mechanic said wait a minute you don’t have to remove all . The guys helping were not too happy taking half Day off. They had no fix for wandering, death wobble and transfer case slipping to neutral from low range. Also tech dropped tool on fender causing deep scratches More

visual inspection vs technician inspection Had the jeep in for routine maintenance and tire rotation. A few days later it starts pulling to the right. I call Payman (the original service advis Had the jeep in for routine maintenance and tire rotation. A few days later it starts pulling to the right. I call Payman (the original service advisor) and make arrangements to return the jeep. Payman tells me there will be another $199.00 inspection fee (as before) and credited against any maintenance. I find out later in the day that the estimate in repairs will be $4,000.00. I nearly fell out of my chair. I asked why this wasn't discovered earlier and both Payman and Hector (manager) tell me the following: Since my first service was more routine, it's more of a visual inspection. When someone calls with a specific issues, that's when the service tech does a deeper dive into the whole car. Needles to say I was not thrilled with that answer. I remained calm and returned for my car.... expecting to pay the $199.00 and I had planned to do so. Payman made the executive decision not to charge me the $199.00. I expressed my thanks and told him that he just may have saved me from taking my next new car purchase elsewhere. (We're weeks away from a new purchase. (My wife like the Jeep Renegade). For the record: Are you serious? You have two types of inspections? I've read your terms of service (back page) and there's no where in it that states this policy. Lastly, the technician report uses the word "possibly" when referring to the issues of the car pulling to the right. I need a yes or no before we spend thousands of dollars. Based on our "overall" experience, we won't be back... ever. We're taking out time and $$$ elsewhere! More

Quite possibly the worst dealership I’ve even been to and I’ve been driving 35 years. Always a very long wait even with an appointment. Making an appointment doesn’t seem to matter at all. My truck had had s I’ve been driving 35 years. Always a very long wait even with an appointment. Making an appointment doesn’t seem to matter at all. My truck had had several recall issues from the diesel lawsuit. They don’t have the part most of the time. More

If I could put I lower score I would! Finance department are crooks! Refuse to refund me money on warranty that the company allows you to cancel! Leslie was no help and is a huge lier! Manger called me a xx are crooks! Refuse to refund me money on warranty that the company allows you to cancel! Leslie was no help and is a huge lier! Manger called me a xxxxxx in a different language and thought I didn't know what he said! I am still fighting with them to get my refund. More

Can never figure out the problem I take it in for and the service department wanted to take my personal vehicle home, totally unacceptable. My vehicle is certified pre owned and an employee argued with me ab service department wanted to take my personal vehicle home, totally unacceptable. My vehicle is certified pre owned and an employee argued with me about what was supposed to be in my vehicle when I had the paper if everything that was supposed to be I. It More

Then not being honest make me change part then I supposed to change they do the wrong diagnostics I think advisor and the manager needs more training how to speak with people They need to be more profession to change they do the wrong diagnostics I think advisor and the manager needs more training how to speak with people They need to be more professional to speak with people especially the manager More

My service guys was smart efficient and knowledgeable. But I got ripped off. 450.00 to clean a fan and radiator. Not happy in the end. But I got ripped off. 450.00 to clean a fan and radiator. Not happy in the end. More