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Van Nuys Chrysler Dodge Jeep Ram
Van Nuys, CA
5,334 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 9:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 5,334 reviews
May 10, 2020
Worst customer service. I regret ever coming to this dealer. Why do you guys have employees working who clearly don’t want to be there? They should be doing something else. No empathy or smiles on their dealer. Why do you guys have employees working who clearly don’t want to be there? They should be doing something else. No empathy or smiles on their face. I’ve gone 3 times to get my car serviced and all 3 times were terrible experience. I wish I could give this review a 0. More
by Mauricio
Verified CustomerEmployees Worked With
Vahe from service department
May 10, 2020
Honestly it's gotten worse within time. The other day I called to see if I needed to make an appointment and the guy Eddie who answered said no and hung up. When I came a couple days later guess who helped called to see if I needed to make an appointment and the guy Eddie who answered said no and hung up. When I came a couple days later guess who helped me. Same guy. Pretty rude to say that service was going to be 3 hours and if I really wanted to wait or come back Monday. I said no I need it today. He didn't seem like he wanted to be much help and said oh it's recommended this for the 30,000 miles a 700 dollars package and just pointed at it. I know nothing about cars and to just be told this is what my car is going to need I was like no. I just came for the oil change and tire rotation. Oh to top it off when I came in they were all wearing their masks improperly and when I came back everyone was just hanging out without their masks. I've told my family about how bad its gotten and how I only have to go to this dealer for my car meanwhile. Oh and for sales Dept. They try to rip you off. They made it seem like they were interested in buying my car but gave me the same horrible pitch they have to 3 other people and I heard it all. Over charging and not even caring if they got there business or not. Reza was the worst. More
by sandrapalomo
Employees Worked With
Reza Shahriar, Sia Raissian
May 10, 2020
Jonny was very patient and professional overall good experience Will come again and will recommend to friends and family. Good variety of cars to select from experience Will come again and will recommend to friends and family. Good variety of cars to select from More
by HOLLYWOODRN66
Employees Worked With
Omar Hernandez, Andres Rocha, JOhnny Briseno
May 08, 2020
Do not be deceived by the online price. Russell Westbrook Dodge is a shady dealership. Jason's closer markedup the vehicle price with unwanted options. Dodge is a shady dealership. Jason's closer markedup the vehicle price with unwanted options. More
by Raul Rodarte
Employees Worked With
Reza Shahriar
May 08, 2020
Awesome people!!! Especially with Josh and Ivan.. Their personable down to earth personalities really put you at ease and make the time being spent at the dealer much more fun! personable down to earth personalities really put you at ease and make the time being spent at the dealer much more fun! More
by DF
May 07, 2020
Payman was extremely communicative regarding updates to my vehicle while it was in extended maintenance. I felt that everything was completed well and with great customer service. my vehicle while it was in extended maintenance. I felt that everything was completed well and with great customer service. More
by LACEYGORMLEY
Employees Worked With
Payman, Alex Klaumenzer
May 03, 2020
EXCELLENT service!!! They attended t us fast and helped us walk out with the car we wanted. From the sales team to finance team. Highly recommended us walk out with the car we wanted. From the sales team to finance team. Highly recommended More
by csincuir
Employees Worked With
Johnny The Twin, Alex Klaumenzer
May 03, 2020
The worst experience I ever had I pay $5,000.00 to fix an oil leak they never fix it went back three times and my Jeep still leaking. No call back either oil leak they never fix it went back three times and my Jeep still leaking. No call back either More
by Valentino morales
May 02, 2020
Brought my vehicle in for repairs. couldn’t say enough about the way I was treated. Attended to right away and kept updated on the repair. Given a loaner car to drive. Excellent customer service! about the way I was treated. Attended to right away and kept updated on the repair. Given a loaner car to drive. Excellent customer service! More
by grantpools
Employees Worked With
Eddie Gabrielyan
