Van Nuys Chrysler Dodge Jeep Ram

Everything went so smooth they did their best to get us in the car we wanted. Thank you lily!!! Overall best experience I’ve had in a dealer in the car we wanted. Thank you lily!!! Overall best experience I’ve had in a dealer More

Over past few years I came for service on my Jeep Grand Cherokee quite a few times. Alex at customer service is the best. He’s very attentive, knowledgeable and very pleasant to deal with. Service and r Cherokee quite a few times. Alex at customer service is the best. He’s very attentive, knowledgeable and very pleasant to deal with. Service and repairs on another hand had been hit & miss for me. More

Excellent service by Vahe. Car was finished on thine and I appreciated that. Thanks again for great work. See u next time for service guys! I appreciated that. Thanks again for great work. See u next time for service guys! More

Came in for a service and to get my leaking tire looked at. no problems with service but I was told they would have to order me a new tire as mine was not repairable. I showed up two days later to leave m at. no problems with service but I was told they would have to order me a new tire as mine was not repairable. I showed up two days later to leave my car to finish the service and have the tire replaced and they changed the wrong tire. I drove off the lot and got back to my house 25 miles away realizing that my pressure had dropped 5 lb The next day I get into my car to make sure it wasn't a fluke, and sure enough it was down 10 lb of pressure. Call the dealership and spoke to Hector explain the situation and he said to me bring it in and we'll make it right. Never once did I get an apology. How do you change the wrong tire? Since my initial review, Jimmy from their service center has reached out to me multiple times to make things right. He was sincere and very helpful. Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys is lucky to have him. More

Kept me informed about any updates on my service during the visit, and kept the expense by choosing options within my budget. Like the no appointment needed for routine oil and filter change. the visit, and kept the expense by choosing options within my budget. Like the no appointment needed for routine oil and filter change. More

Buying process was easy and smooth. Was a little hesitant at the beginning to purchase from this dealer since someone had stopped replying to my emails. However, Johnny was able to help me out and made my e at the beginning to purchase from this dealer since someone had stopped replying to my emails. However, Johnny was able to help me out and made my experience so much better. I couldn’t be any happier with my purchase! More

Tried to buy a vehicle I new That Russell Westbrook Chrysler had a bad reputation from all the reviews I read, but I thought I would give them a chance anyway and try to buy I new That Russell Westbrook Chrysler had a bad reputation from all the reviews I read, but I thought I would give them a chance anyway and try to buy a vehicle they had on the internet . They turned out to be as flakey as the reviews have talked about. I'm not sure what there game is for some reason they string you along never giving you the price on the vehicle I kept asking over and over again, the salesman kept saying he would give me the price but never would. We communicated through the internet, I had to write them and push them to get any answers at all. Finally I gave up, I didn't need the vehicle bad enough to deal with them anymore. I don't know how or why these dealerships are aloud to stay in business. It's probably a good thing I didn't get a vehicle from these guys, if it is this bad trying to buy from them I can't imagine if something went wrong the vehicle how bad it would be to get it fixed. I think I dodged a bullet on this one if I were you I would never buy anything from this dealership. More

it was great Everyone made my experience great i was in and out in matter of minutes as we did most of the stuff over the phone. i love them Andrew Elreda a Everyone made my experience great i was in and out in matter of minutes as we did most of the stuff over the phone. i love them Andrew Elreda also was my sales guy and he was great More

Excellent service, MR Rene Robles answered all my questions in regards of my 2nd new car with RWCDJR of Van Nuys. Great salesman I’m pleased questions in regards of my 2nd new car with RWCDJR of Van Nuys. Great salesman I’m pleased More