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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
Reviews
Vehicles
4.1
5,334 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,334 reviews

July 31, 2023

I was very satisfied with the service department. They got me in for an appointment quickly and made me feel important as a customer. More

by therealbk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior and Hector were 5 star!
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Aug 02, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're so glad to know our service department at Van Nuys Chrysler Dodge Jeep Ram made you feel valued and provided efficient service. Thanks for the positive feedback!

July 31, 2023

Rene is a great sells man he always takes care of me ,this is my 3rd time purchasing a car here ,great dealer great customer service ,joe was also great More

by Marvin figueroa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Badie Audish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Robles, Jonathan Schwartz, Raed Malaeb, Rayan Saab, Walid Benterki
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Jul 31, 2023 -

Marvin figueroa responded

Van nuys chrysler

Aug 02, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Marvin, congrats on your third purchase from Van Nuys Chrysler Dodge Jeep Ram! We are grateful for your loyalty, and we'll be sure to pass your kind words along to Rene. See you next time!

July 30, 2023

Scheduled an appointment well over a month in advance for a two hour job, and I had my jeep for three days, and everybody had excuses rather than getting it done and having solutions I would never ever ever More

by mrshannonedmonds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
They know who they are Eddie and service secretary
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Aug 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Shannon, we aim to deliver timely, seamless service and excellent communication, and I regret that we’ve missed the mark. I will discuss this feedback with our team to ensure we improve moving forward, but I’d also like to step in to help here. Please consider contacting me directly to continue this conversation when time permits. Thank you, Mike Asatryan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - 818-423-6255

July 28, 2023

All staff I desalt were very helpful and knowledgeable and pleasant. Very pleased with the car and entire transaction. More

by Mrstem
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Both Moes.
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Jul 28, 2023 -

Mrstem responded

All staff I dealt with were very knowledgeable and pleasant. Very pleased with my purchase and the entire transaction. Stan Caplan

Jul 28, 2023 -

Mrstem responded

All staff I dealt with were very knowledgeable and pleasant. Very pleased with my purchase and the entire transaction. Stan Caplan

Jul 28, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are thrilled to hear that you had such a successful purchase experience working with us. Drive safely, and we hope to see you back again at Van Nuys Chrysler Dodge Jeep Ram!

July 27, 2023

Fadal and the team put together a great deal on the Challenger that we’ve been searching for across the country. More

by Troy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fadal, Moe, Rayan Saab
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Jul 27, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Troy, we're delighted to know that Fadal and our team at Van Nuys Chrysler Dodge Jeep Ram were able to help you find the perfect vehicle. Safe travels in your Dodge Challenger, and we hope to see you again down the road!

July 21, 2023

Very happy with their service department. Hector is my POC and he always makes sure to accommodate my needs to the best of his ability. They are definitely a busy dealership with constant, c More

by omidfull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector Herrera
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Jul 21, 2023 -

omidfull responded

Love the service

Jul 24, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are so glad to hear that our team provided excellent support. Thank you for choosing Van Nuys Chrysler Dodge Jeep Ram. Hector will appreciate the recommendation!

July 21, 2023

Eddie was great. Always tries to be helpful. We appreciate his efforts especially when things are so rxiensive. More

by bsp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the positive review! We're glad to hear that Eddie was able to assist you and provide helpful service. We appreciate your support, and hope to see you back again at Van Nuys Chrysler Dodge Jeep Ram!

July 20, 2023

Good setup and easy to get an Uber back home. I was able to get the basic services performed and some investigation of a transmission issue. I wanted to get a second opinion so I did not proce More

by lindner0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
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Jul 24, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hi Lindner, thank you for taking the time to leave Van Nuys Chrysler Dodge Jeep Ram a review! We're glad we could assist with your basic services and that you got home easily. If you ever need any further assistance or a second opinion in the future, please don't hesitate to reach out. Have a great day!

July 20, 2023

Good service, great attention and clear explanation about the work that was going to be done to my car. More

by LEONELJHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rogelio
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Jul 21, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate your business and hope to see you again at Van Nuys Chrysler Dodge Jeep Ram. Safe travels!

July 20, 2023

Long wait for repairs, didn’t clarify that the appointment was only to get in line to be diagnosed which would be 2-3 days. Once finally diagnoses rather than fix the initial problem, I was given More

by Jeep1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paymen
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Jul 24, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We apologize for any confusion or inconvenience you experienced during your visit. Our goal is to provide timely and efficient service, so it's disappointing to hear that we missed the mark. We appreciate your feedback and will use it to improve our processes moving forward.I'd like to step in and address your comments directly. If you are willing, please give me a call. Thank you, Mike Asatryan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - 818-423-6255

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